Overview
Track Official Jobs in Charlotte, NC at Victory Lane Indoor Karting
Track Official – Victory Lane Karting
Position Overview
Track Officials are responsible for ensuring a safe, efficient, and high-energy racing experience for all guests. This role plays a key part in track operations, including safety enforcement, race flow, guest interaction, and maintaining a clean, race-ready environment. Reliability, awareness, and attitude will matter most in this role. This role is critical to both safety and guest experience. Every race depends on you.
What We’re Looking For
- Self-motivated and reliable
- Able to stay active and on your feet for extended periods
- Strong customer service and communication skills
- Quick thinker with solid problem-solving abilities
- Team-oriented with leadership potential
Key Responsibilities
Safety & Track Operations
- Monitor races and enforce all safety rules at all times
- Properly flag and control races to maintain safe conditions
- Ensure all guests are properly fitted in their karts and safely secured with helmets and seatbelts before racing
- Prioritize safety while maintaining efficient race flow
Guest Experience
- Create a fun, organized, and positive racing environment
- Keep races running on time and operating smoothly
- Direct guests clearly on where they need to be and when
- Address guest concerns professionally and escalate when needed
Communication & Teamwork
- Communicate effectively with team members to ensure smooth track operations and efficiency
- Relay important updates about guests, races, and equipment between shifts
- Report any issues with karts, track conditions, or software to management
Facility & Track Maintenance
- Maintain cleanliness of the track and surrounding areas
- Perform daily and nightly cleaning tasks
- Assist with minor repairs, including track barriers
- Ensure the facility is clean, organized, and ready for operation
Events & Race Management
- Understand and execute race formats for events and leagues
- Assist with event flow to ensure a smooth and professional experience
What Success Looks Like:
Success in this role is measured by consistency, awareness, and reliability. A strong Track Official:
- Shows up on time, prepared, and ready to contribute every shift
- Maintains a safe track environment with minimal incidents
- Keeps races running efficiently without unnecessary delays
- Communicates clearly with teammates and leadership
- Takes initiative—steps in where needed without being asked
- Contributes to a clean, organized facility at all times
- Delivers a positive guest experience, even in high-pressure situations
Position Details
- Job Type: Full-time & Part-time (expect weekend and night rotations)
- Pay: $12.00 – $13.00 per hour (depending on experience)
- Environment: Fast-paced, team-driven, and high-energy
- Room to Grow: We offer Supervisor and Keyholder roles and promote from within
Job Types: Full-time, Part-time
Pay: $12.00 – $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have any racing experience?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Title: Track Official
Company: Victory Lane Indoor Karting
Location: Charlotte, NC
