Overview

Payment Relationship Manager Jobs in Sliema, Malta at NetBet

Title: Payment Relationship Manager

Company: NetBet

Location: Sliema, Malta

Job Title: Payment Relationship Manager

Location: Malta – Hybrid

About GIMO:

Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Germany, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.

Role Overview:

Payment Relationship Manager is responsible for supporting and coordinating the end-to-end payment experience across all brands and platforms, with a primary focus on PSP relationships, roadmap implementation follow-up, and payment incident handling. The role ensures that payment journeys are seamless, compliant, and conversion-driven while coordinating initiatives across PSPs, technical teams, UX/UI, operations, and other internal stakeholders. This position plays a key role in delivering a stable, user-friendly cashier, following up on blockers and implementation status, and recommending improvements across the payment ecosystem. The role reports to the Group Head of Payments and is an individual contributor role.

Duties and Responsibilities:

PSP Relationship & Delivery Follow-Up

  • Act as a primary point of contact for PSPs for operational, functionality, and technical performance queries.
  • Follow up on roadmap implementation status, blockers, dependencies, and timelines with internal stakeholders and PSPs.
  • Maintain clear communication on priorities, issues, and delivery progress across Payments, Product, Compliance, and Technology.
  • Track PSP updates, releases, and enhancements to identify opportunities or risks that may impact payment performance or user flow.
  • Support coordination of payment-related initiatives and ensure alignment between internal teams and external providers.

Payment Incident Handling

  • Monitor, investigate, and help resolve payment incidents, working closely with Support, DevOps, PSPs, and relevant internal teams.
  • Escalate critical incidents promptly and ensure appropriate ownership, communication, and follow-up until closure.
  • Help identify the root cause of PSP-related or payment-flow disruptions and support implementation of corrective actions.
  • Contribute to operational stability by tracking recurring issues and recommending process improvements.

Cashier UX & Conversion Optimization

  • Conduct ongoing UX reviews of the cashier across all brands and platforms
  • Identify friction points and propose improvements to enhance customer payment flow
  • Collaborate with UX/UI and development teams to implement optimizations where these support payment performance or user experience.
  • Benchmark competitor payment flows and evaluate industry best practices
  • Deliver actionable insights to improve conversion, reduce friction, and support operational efficiency as per the Payments Analyst provided data
  • Support, rather than own, the payment roadmap by following up on implementation progress and highlighting blockers or improvement opportunities.
  • Recommend changes based on data, incident trends, PSP feedback, and operational needs.

Stakeholder & Technical Coordination

  • Support development teams with business requirements and functional specifications
  • Validate technical implementation before launch, ensuring accuracy and completeness
  • Help identify, diagnose, and resolve PSP-related technical issues
  • Work closely with Support, DevOps, and PSPs to minimize disruptions and improve system stability
  • Oversee configuration rules and payment logic within internal back-office modules as required for operational support and issue resolution.
  • Ensure accuracy, consistency, and compliance with internal policies and regulatory requirements

Person Specifications:

  • Strong expertise in payment systems, PSPs, and online cashier flows
  • Proven experience in PSP/vendor management, payment operations, or payments support within iGaming or a similar environment.
  • Proven experience in UX optimization and customer journey improvement (payments integration, deposits/withdrawals, cashier UX)
  • Ability to build, manage, and maintain product roadmaps
  • Strong analytical, problem-solving, and data-driven decision-making skills
  • Excellent communication and cross-team collaboration abilities
  • Familiarity with APIs, integration workflows, and technical documentation
  • Experience working in agile environments with development and product teams
  • Proficiency with Jira or other incident/ticket management platforms
  • Previous experience in payments, technical product management, fintech, or finance
  • Excellent communication skills for management, technical and non-technical stakeholders
  • Strong analytical, problem-solving, and data-driven decision-making skills
  • Ability to manage multiple concurrent technical projects and priorities effectively
  • Time management & organization

Nice to Have

  • Experience in iGaming payments or PSP coordination.
  • Understanding of payment incidents, escalation management, and operational follow-up.
  • Exposure to product delivery or roadmap tracking, even if not full ownership.
  • Ability to work independently as an individual contributor while managing cross-functional relationships.

Behaviours & Commitments:

  • Own it. Take responsibility and follow through.
  • Communicate early. Share progress and risks.
  • Collaborate. Ask for input. Offer help. Give/seek feedback.
  • Keep it simple. Prioritise outcomes over activity
  • Be trustworthy. Protect data and act with integrity.

What We Offer

NetBet recognises the value of exceptional talent and rewards it accordingly. As a NetBet employee based in Malta, you get:

  • Opportunity to lead AI-driven transformation in content production and work on exciting projects that challenge your skills and help you grow.
  • Exposure to product, growth, and commercial strategy. Collaborative and innovative working environment with an opportunity to be part of a forward-thinking company in the online casino and sports betting industry.
  • A team of dedicated professionals in a supportive, growth-oriented environment.
  • Attractive, market-aligned salary package: we offer a compensation package that reflects your experience, skills, and the value you bring to the team.
  • Hybrid working (in office/remote).
  • Private Health Insurance after completing your first 6 months.
  • Employee Wellbeing Program.
  • Learning and Development Initiatives.
  • Team-building and Social Engagement Activities to foster a great working environment.
  • Attractive benefits, including coffee, fresh fruit, and snacks.

Commitment to Diversity: NetBet is dedicated to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships.

Personal data is processed in accordance with EU GDPR. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period.

“NetBet is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’

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