Overview
Guest Services Planning and Events Coordinator Jobs in British Virgin Islands at Virgin Limited Edition
Title: Guest Services Planning and Events Coordinator
Company: Virgin Limited Edition
Location: British Virgin Islands
Necker Island & The Branson Beach Estate
Sir Richard Branson’s private island and home based in the British Virgin Islands is unquestionably the most idyllic place in the Caribbean. At 74 acres, Necker sits in turquoise waters surrounded by coral reefs and fringed with white sandy beaches. The island can be hired exclusively for up to 70 people and is the perfect destination for any special occasion, it can also be shared with others as a ‘house-party’ style booking during ‘Individual Stays’ which are held several times each year when guests can book individual rooms. Accommodation comes in the form of 12 rooms in the Great House and 6 individual Bali Houses dotted around the island. The property can also be rented for large events and weddings for up to 200 people.
Necker Islands style is “barefoot luxury” our aim is to create for our guests a feeling of coming home. We want our guests to feel completely at ease from the moment they step onto the island to when they depart from our beautiful red dock. The island provides water sports activities, a beautiful spa with an extensive treatment list, a well-equipped gym and tennis coaching with a professional coach. You will also find a wonderful array of rare wildlife on the island, which we are helping to flourish!
If that was not enough Virgin Limited Edition also operates on Moskito Island, another beautiful island where Sir Richard Branson has his property, the Branson Beach Estate. It’s just two miles South of Necker and our team at times may find themselves offering support to the BBE team. The Branson Beach Estate offers a one-of-a-kind experience in the most secluded unspoiled setting in the British Virgin Islands. The estate's three villas can be booked individually or all together on an exclusive basis, all year round.
For more info on the hotel and the Virgin Limited Edition group please look at Virgin Limited Edition | Luxury Retreats Across The Globe and follow the link to Necker Island and The Branson Beach Estate.
Here’s what you need to have:
Qualifications / Experience
- Quality 5* resort /property experience
- Strong accounting & Cash Handling skills essential
- Previous experience of Events and Reservations management
- Practice a hands-on approach
- Training in POS Systems – Particularly Infor or Reservations Assistant an advantage
- Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills
- Bar or restaurant experience an advantage
- Excellent written and verbal communication levels
- You must hold a valid driving license
- Experience of Guest Relations an advantage
- Overseas or Caribbean experience an advantage
Behaviours / Skills
- Excellent planning and organisational skills
- A passion for making exceptional holidays
- Anticipating guest needs and facilitating the small touches that enhance the guest experience
- Ability to motivate a team of people to work together
- Happy to be hands on
- High sense of responsibility with regards to safety issues
- Strong communication skills
- Works well and able to perform gracefully under pressure
- High degree of attention to detail
- Passion and pride in work
- Sense of fun
- Calm in emergency situations
- Resourceful and flexible approach – able to troubleshoot, improvise, adapt and manage logistical challenges in the event of a change of plan without negatively impacting other departments or the guest experience
- Excellent level of written English
- Able to work with and accommodate different cultures
- Excellent guest contact skills/socially confident
What’s the gig?
Here’s what you’d do:
Be the guest’s point of contact from when they first book a holiday on Necker until they leave at the end of their stay. Liaise with the guest to ensure their visit is planned to their highest expectations and oversee everything from guest transfers to specialist activities and assistance during their stay.
When the stay involves a special event, such as a birthday or a wedding, the GS Planning and Events Coordinator is expected to go above and beyond to ensure that every eventuality has been thought out and addressed.
Here’s the deal
Package & Benefits
- Competitive annual salary (subject to local taxes)
- Share in the island gratuities
- 22 days paid holiday per annum
- Hours as required, based on a minimum of 5.5 days per week
- Medical Insurance, Life Insurance and Company Pension after qualifying period
- …and the world’s best commute to work!
For information on how Virgin Limited Edition uses your data, please visit: Employment Candidate Privacy Notice
(https://www.virginlimitededition.com/en/careers/candidate-privacy-notice)
