Overview
Field Support Services Supervisor Jobs in Doha, Qatar at Confidential
Title: Field Support Services Supervisor
Company: Confidential
Location: Doha, Qatar
The Field Support Services Supervisor will oversee the technical support of field devices and associated hardware supporting venue systems and event‑specific platforms. This role is responsible for leading a team of Field Support Technicians, ensuring prompt issue resolution, optimal ICT operations, and full operational readiness in high‑demand, mission‑critical live event environments.
Key Responsibilities
- Oversee on‑site technical support for field devices, endpoints, and associated hardware used across venue systems and event platforms.
- Lead, supervise, and coordinate a team of Field Support Technicians during pre‑event, live‑event, and post‑event operations.
- Ensure rapid diagnosis, troubleshooting, and resolution of technical issues during live event operations.
- Manage shift schedules, task allocation, and resource coverage to maintain continuous service availability.
- Ensure uninterrupted performance of event‑critical systems throughout event timelines.
- Coordinate closely with venue operations, ICT teams, vendors, and event stakeholders to resolve issues effectively.
- Manage incident escalation, root‑cause analysis, and communication in line with established procedures.
- Oversee pre‑event readiness checks, live support execution, and post‑event decommissioning/validation activities.
- Ensure accurate documentation, reporting, and post‑event reviews of incidents and operational performance.
Required Skills & Qualifications
- Diploma or Bachelor’s degree in IT, Electronics, Communication Systems, or a related field.
- Proven experience supervising field support, ICT support, or technical operations teams.
- Strong understanding of hardware devices, peripherals, and basic network connectivity.
- Demonstrated ability to manage operations under pressure in fast‑paced, live‑event and high‑availability environments.
- Strong leadership, communication, and stakeholder coordination skills.
- Willingness to work extended hours, weekends, and shifts aligned with event schedules.
Preferred Experience
- Experience supporting large‑scale events, sports venues, stadiums, or critical operational platforms.
- Familiarity with POS systems, access control devices, digital signage, kiosks, or event‑specific platforms.
- Experience with incident management, escalation handling, and team performance oversight.
- Working knowledge of LAN/Wi‑Fi networks, device deployment, and configurations.
Key Competencies
- Strong leadership and decision‑making skills
- High sense of urgency and accountability
- Operational planning and team coordination
- Problem‑solving and adaptability
- Service‑oriented and stakeholder‑focused mindset
