Overview
Customer Success Manager (AI SaaS) Jobs in India at GlowRadius
Title: Customer Success Manager (AI SaaS)
Company: GlowRadius
Location: India
Are you passionate about demand gen/lead generation marketing? Are you passionate about client facing role? Is your communication top notch?
At GlowRadius, we inspire you to reach the top 1% club. 💎
If you are looking to grow your skill exponentially 💥 in the next couple of years, and realize an outsized return, while having fun along the way — keep reading.
Apply here: https://forms.clickup.com/7272338/f/6xxwj-17936/U1A2AREPPJBPBN8QE4
Our Story
We don't believe in a traditional definition of "Office Work". Rather we work as any top sports club, like minded groups achieving outcomes together 🙌 , inspiring each other, having each other’s backs, fearlessly trying out experimental things and most importantly having fun 🎉 in everything they do. We believe the old school concept of "Work" is sitting on a ticking time bomb and that the future of work will be flexible and passion-driven.
Who do we serve? ❤️
If you have loved using Google — we are building something similar for revenue teams.
GlowRadius helps revenue teams across the world discover their next best customer.
Think of it as a google search that surfaces the best results (in this case opportunities) for revenue teams.
Requirement for this role ✨
- 1–2 years of experience in client coordination, project coordination, client servicing, customer support, operations, or a similar customer-facing role
- Excellent written and spoken English — you should be able to write clear client updates, follow-ups, and meeting summaries
- Prior experience communicating with clients/customers over email, WhatsApp, Slack, or calls
- Experience tracking tasks, deadlines, owners, approvals, and pending items using Google Sheets, Excel, ClickUp, Trello, Asana, Notion, or similar tools
- Strong follow-up discipline — you can keep track of what is pending, who owns it, and what needs to happen next
- Ability to coordinate between clients and internal teams without confusion or delay
- Comfortable asking clients for feedback, approvals, missing inputs, and next steps in a polite and professional way
- Basic understanding of lead generation, marketing campaigns, outbound email, LinkedIn outreach, or digital marketing is preferred
- Organized, detail-oriented, and reliable with daily project updates
A Typical Week in the Life
- Sharing project updates with clients on active lead generation and campaign delivery projects
- Following up with clients for approvals, feedback, missing inputs, and pending decisions
- Coordinating internally with lead generation, content, campaign, creative, and delivery teams
- Tracking project status across lead lists, email copies, campaign creatives, campaign setup, and launch readiness
- Updating trackers with current status, blockers, owners, deadlines, and next steps
- Writing clear client emails for approvals, delays, revised timelines, and deliverable updates
- Summarizing client feedback and passing it clearly to the internal team
- Scheduling client calls when needed and sharing meeting notes/action items after the call
- Escalating delays, blockers, or unclear requirements to the senior team before they become bigger issues
- Making sure no deliverable gets stuck because of missing communication, unclear ownership, or pending approval
We would be delighted if you have
- Experience working in lead generation, digital marketing, B2B campaigns, agency operations, or SaaS delivery
- Basic familiarity with tools like Apollo, Smartlead, Instantly
- Experience coordinating outbound email campaigns, LinkedIn outreach, Meta ads, or CRM-related projects
- Ability to write polished customer emails without needing heavy editing
- Confidence in handling international clients or customers over email, calls, Slack, or WhatsApp
We encourage you to apply here
https://forms.clickup.com/7272338/f/6xxwj-17936/U1A2AREPPJBPBN8QE4
At GlowRadius, We respect and celebrate your background, your identity, your pronouns, the color of your skin, your age, your sexual orientation. We know that the more diverse the perspectives, experiences, and talent in a team, the better we’ll be.
