Overview
Customer Service Representative Jobs in Flemington, NJ at THS Company LLC
Location: On-site Flemington, NJ
Type: Full-Time, 40 hours
Schedule: 8-hour shifts during the hours of 9:00am to 5:00pm or 11:00am to 7:00pm, Monday-Friday, with occasional Saturday or after-hours shifts needed.
Salary Range: $21.00 to $23.00/hour
About THS Company
THS is a leading hotel booking provider for large-scale youth sports tournaments and events across the U.S., dedicated to making travel the easiest part of the tournament experience.
Since our founding in 1998, we’ve partnered with major youth sports organizations to provide a seamless, stress-free hotel booking experience for teams, coaches, athletes, and their families.
Our Customer Support team is at the heart of that mission.
The Role
We are looking for a Customer Support Specialist who genuinely enjoys helping people and thrives in a fast-paced, customer-focused environment. In this role, you’ll be the voice of THS, acting as the primary point of contact for team managers, coaches and parents traveling for tournaments, helping them navigate the booking process with professionalism, patience, and empathy.
What You’ll Do
- Respond to customer inquiries via phone, live chat, and email regarding hotel locations, amenities and policies
- Assist customers with new bookings, modifications, cancellations, and troubleshooting issues
- Clearly explain tournament housing requirements, deadlines, and policies
- Provide calm, solutions-focused support during high-volume periods and event weekends
- Maintain high levels of accuracy in our system to ensure a seamless check-in for athletes and their families.
- Work collaboratively with internal teams to resolve escalated and time-sensitive requests
- Maintain a friendly, professional tone that reflects THS’s commitment to service excellence
What We’re Looking For:
- Positive Attitude: You genuinely enjoy helping people and bring a positive attitude to every interaction.
- Strong Communicators: You have excellent written and verbal skills, with the empathy and patience to assist customers who may be stressed or short on time.
- Sharp Learners: You are a quick study who can navigate web-based software and manage multiple tasks efficiently. Able to stay organized, detail-oriented, and calm under pressure.
- Composed & Organized: You stay detail-oriented and calm under pressure.
Preferred Experience
- Bachelor’s Degree
- 1+ year of experience in customer service, hospitality, call center, or similar roles
- Microsoft Office Suite proficiency and ability to learn new systems quickly
- A background in sports (playing or coaching) is a plus!
Why You’ll Love Working at THS
- A Supportive Culture: We are a close-knit team that values work-life balance and personal connection.
- Unique Workspace: Work in our 8,500 sq. ft. office featuring sports/movies/music memorabilia, a cereal bar, candy bar, specialty coffee, and even fluffy animal slippers for a comfortable workday.
- Team Building: We stay close through quarterly staff activities, team lunches, lakeside cookouts, an annual NYC Broadway show trip, and our famous "THS Business Days Before Christmas".
- Ongoing Support: We provide training and support to help you succeed in the role.
Employee Benefits
- 100% Company paid medical, dental, and vision coverage
- Retirement Plan, including a 3% company match
- Generous paid time off allowance including holidays, vacation, and personal time
How to Apply
Interested candidates should submit their resume and a brief cover letter explaining why they’d be a great fit for THS Company.
THS Company is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
Pay: $21.00 – $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Education:
- Bachelor’s (Required)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
Title: Customer Service Representative
Company: THS Company LLC
Location: Flemington, NJ
