Overview
Customer Content Specialist Jobs in Hilversum, North Holland, Netherlands at Adecco
Title: Customer Content Specialist
Company: Adecco
Location: Hilversum, North Holland, Netherlands
Join the Nike Digital Consumer Care team and help elevate the way we serve athletes across EMEA. We’re looking for an experienced content specialist and knowledge writer who excels at creating clear, structured, and easy‑to‑use knowledge base content that empowers frontline Consumer Care teams.
If you’re passionate about turning complex processes into simple guidance, writing with clarity for global audiences, and enabling high‑quality digital service at scale, this role is for you.
This is an temporary assigment until September 2026
Ready to make an impact? Join Nike Digital Consumer Care.
What are you going to do?
In this role, you’ll shape exceptional consumer experiences by ensuring Consumer Care teams have clear, accurate, and easy‑to‑use knowledge at their fingertips. You will:
- Create, edit, and publish clear, structured knowledge base articles using a CMS (WordPress‑like), ensuring content is scannable, easy to navigate, and consistently formatted
- Write accurate, plain‑language guidance for a global audience, with strong awareness of English as a second language across EMEA
- Translate complex tools, systems, and process updates into logical, step‑by‑step instructions that enable fast and consistent adoption
- Partner with subject matter experts to understand workflows and convert operational changes into practical, easy‑to‑follow content
- Maintain and continuously improve existing knowledge content to ensure accuracy, usability, and relevance for frontline Consumer Care teams
What do we offer?
- Competitive salary (to be discussed with the recruiter)
- Flexible hybrid work: 3 days in the office, 2 days from home
- Unlimited vacation days to recharge whenever you need
- 8% holiday allowance
- STIPP pension plan to secure your future
- €0.23/km commuting allowance (up to €23 per office day)
- €5 daily work-from-home allowance
- 25% employee store discount – gear up with Nike!
- Access to Adecco Academy online learning for continuous growth
- Free use of on-campus gym facilities to stay active
- Bike plan to make your commute greener and healthier
Where will you work?
Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.
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What do we ask?
- Experience writing clear, structured knowledge base or support content, including working in a CMS (WordPress‑like) to create and update articles
- Ability to write in plain language for non‑native English speakers, turning complex information into simple, step‑by‑step guidance
- Strong understanding of AI technology and interest in applying it to improve contact‑center efficiency
- Strong systems expertise, with experience or the ability to quickly learn tools such as Workday, ServiceNow, or similar systems
- Experience working with subject matter experts and stakeholders to document processes, workflows, and changes
- Ability to analyze complex topics, explain technical information clearly, and recommend improvements to content or processes
- Strong organizational skills and flexibility to manage multiple priorities in a fast‑changing environment, while handling confidential information professionally
