Overview
Client Success Manager Jobs in New York City Metropolitan Area at ReachTV
Title: Client Success Manager
Company: ReachTV
Location: New York City Metropolitan Area
Job Title: Client Success Manager
Location: NYC/Hybrid
Reports To: CEO
Company Overview:
Reachtv is a leading streaming television network delivering premium content to millions of travelers across airport terminals, lounges, and connected devices. With a focus on sports, entertainment, and live programming, Reachtv connects brands with highly engaged audiences on the move.
The Role:
The Client Success Manager at Reachtv plays a pivotal role in managing agency and brand relationships, ensuring seamless campaign execution, delivering strategic insights, and driving long-term client retention. This position blends analytical expertise, relationship management, and cross-functional collaboration to achieve strong outcomes across both direct and programmatic campaigns. The ideal candidate is deeply committed to delivering a white-glove client experience, consistently going above and beyond to ensure every interaction reflects excellence, builds trust, and delivers meaningful strategic value.
Key Responsibilities:
- Act as the primary point of contact for assigned clients, delivering timely, strategic, and personalized support.
- Manage the full campaign lifecycle across programmatic and direct channels, including planning, setup, optimization, and troubleshooting
- Provide proactive, data-informed recommendations to improve performance and help clients meet their goals
- Deliver white-glove service by building trust, anticipating client needs, and ensuring a high-quality experience at every touchpoint
- Prepare and present performance insights, pacing updates, campaign wrap reports, QBR presentations, and strategic recommendations to internal teams and clients
- Lead smooth onboarding experiences for new clients, ensuring all technical and strategic components are in place
- Foster strong relationships through regular check-ins, strategic touchpoints, and thoughtful engagement
- Collaborate closely with cross-functional teams-including Sales, Operations, Engineering, and Programmatic, to resolve issues and uncover new opportunities
- Monitor account health and campaign success using internal tools and reporting dashboards
- Contribute to internal best practices and process improvements by sharing insights, learnings, and scalable solutions
- Stay informed on industry trends, technology updates, and market movements to bring fresh thinking and innovation to client strategies
- Take initiative on internal projects that support the growth, structure, and success of the broader Client Success team.
Qualifications:
- 5+ years of experience in digital media, programmatic, or ad tech
- Proven account management success across 10+ clients
- Familiarity with DSPs, SSPs, and DOOH ecosystem
- Strong communication and relationship-building skills
- Comfort with reporting tools like Excel, Looker, or Google Sheets
- Ability to thrive in a fast-paced, startup environment
- Experience using platforms like The Trade Desk, GAM, Place Exchange, or Vistar
Benefits:
- Vision, dental, and medical insurance
- Unlimited PTO
- 401k matching plan
- 3 months of paid parental leave
