Overview
VIP Coordinator Jobs in Tashkent, Tashkent, Uzbekistan at Neo Group
Title: VIP Coordinator
Company: Neo Group
Location: Tashkent, Tashkent, Uzbekistan
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a VIP Coordinator to join our company.
Responsibilities:
- Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support
- Ensure professional and customer-oriented communication with clients
- Monitor client activity and account status in the CRM system
- Maintain accurate and up-to-date records of client inquiries and account information
- Escalate complex cases to senior specialists or VIP managers when necessary
- Follow company service standards and internal procedures
- Collaborate with CRM, Payments, and Marketing teams as needed
- Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines)
Requirements
- Experience in: Customer Support, Customer Service, or related roles
- Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally
- Languages: Russian — fluent; English — B1+
- Customer Orientation: Ability to work with different client types, including demanding users
- Stress Resistance: Ability to handle a high volume of incoming requests
- Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools
- Attention to Detail: Accuracy, reliability, and adherence to procedures
- Education: A background in service, marketing, business, or related fields is an advantage
Key Attributes:
- Responsibility and discipline
- Proactive and customer-focused mindset
- Ability to work efficiently in a multitasking environment
- Friendly and conflict-resolution attitude
- Teamwork skills and adherence to guidelines
Benefits
- Enjoy 5 health days to focus on your well-being
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind
- Get a $30 net per month sports compensation to stay active and healthy
- Benefit from top-notch medical insurance for peace of mind
- Indulge in a variety of snacks available in the office
- Join us for exciting corporate events that foster team spirit and fun!
