Overview
Tour Desk & Water Sports Supervisor Jobs in Negril, Westmoreland, Jamaica at NexusTours
Title: Tour Desk & Water Sports Supervisor
Company: NexusTours
Location: Negril, Westmoreland, Jamaica
Make an impact in the travel industry with NexusTours!
At NexusTours, we are passionate about creating unforgettable travel experiences. As a Tour Desk & Water Sports Supervisor, you will play a key role in leading, developing, and inspiring teams responsible for tour sales and water sports operations, ensuring exceptional guest experiences while achieving commercial and operational goals.
Your impact
You will lead and empower the Tour Desk & Water Sports teams to maximize sales opportunities, deliver outstanding customer experiences, and ensure safe and efficient operations. Through performance management, coaching, and operational excellence, you will contribute directly to revenue growth, service quality, and team development.
What you will do
- Lead, coordinate, and support Tour Desk and Water Sports teams to consistently achieve commercial and service objectives.
- Monitor sales performance, penetration, conversion, SPH, and operational KPIs to identify opportunities and drive results.
- Implement and standardize NexusTours sales, service, and operational procedures.
- Develop action plans and strategies to improve team performance, productivity, and customer satisfaction.
- Ensure team members maintain strong product, destination, and safety knowledge.
- Provide ongoing coaching, feedback, and support to foster engagement and professional growth.
- Ensure compliance with operational, safety, and service standards across all activities.
- Build and maintain strong relationships with hotel partners, suppliers, and key stakeholders.
- Support daily operational needs while ensuring exceptional guest experiences.
How success is measured
- Achievement of sales targets and revenue goals.
- Improvement in penetration, conversion, SPH, and other commercial KPIs.
- Customer satisfaction and service quality performance.
- Compliance with operational and safety standards.
- Team productivity, engagement, and development.
- Strong relationships with hotel partners and suppliers.
What we are looking for
- Bachelor's degree preferred.
- Minimum 2 years of experience leading or supervising teams in tourism, excursions, water sports, hospitality, or related industries.
- Experience in the DMC, travel, tourism, or hospitality sector.
- Strong analytical mindset with a data-driven approach to decision-making.
- Passion for customer service, technology, and continuous improvement.
- Ability to perform effectively in a fast-paced and dynamic environment.
- Strong communication, leadership, problem-solving, and coaching skills.
- Advanced English is preferred.
Why you'll love working with us
- Benefits package in accordance with local regulations and company policies.
- Exclusive discounts with our brand and partners.
- Ongoing training and professional development opportunities.
- A people-centered culture where you can grow professionally while being yourself.
- The opportunity to work in an international environment alongside colleagues and travelers from around the world.
This role is not for you if
- You prefer working independently rather than leading and developing teams.
- You are uncomfortable working with sales targets, operational KPIs, and performance metrics.
- You struggle to adapt to change and dynamic business environments.
- You are not passionate about customer service and operational excellence.
Why this opportunity?
- Join a leading DMC with more than 25 years of experience across LATAM and the Caribbean.
- Make a direct impact on business results and customer experiences.
- Develop your leadership career in a company that invests in people and growth.
- Be part of a team passionate about making vacation dreams come true.
If you're ready to make a real impact, apply now or message me directly.
NexusTours is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
