Overview
Ticketing Experience Coordinator Jobs in St Kilda, Victoria, Australia at Australian Grand Prix Corporation
Title: Ticketing Experience Coordinator
Company: Australian Grand Prix Corporation
Location: St Kilda, Victoria, Australia
Are you looking to accelerate your career?
Life with AGPC will see you join a team of talented individuals who pride themselves on staging two iconic motorsport events: the Formula 1® Australian Grand Prix in Melbourne, and the Australian Motorcycle Grand Prix in Phillip Island.
We are a dedicated team who enjoy working on the best of sport, events, and entertainment being internationally recognised and respected leaders in our field. Our fun and dynamic environment means our employees are constantly surrounded by unique experiences as well as a high-performing team of innovators, and we need one more.
Life in the fast lane
As our Ticketing Experience Coordinator, you will be joining our Ticketing & Commercial Operations team, who make up part of the Commercial Division.
This is a permanent position, based at our Head Office in St Kilda.
Reporting to the Manager – Ticketing & Experiences, the Ticketing Experience Coordinator plays a key role in supporting the delivery of a seamless and high-quality customer journey across all ticketing products for the Formula 1® Australian Grand Prix and the Australian Motorcycle Grand Prix. Working with the Ticketing & Commercial Operations team, the role supports ticketing operations across all fan-facing touchpoints, including General Admission, Grandstand ticketing and associated products.
Additionally, you will:
- Support the day-to-day processing of ticket operations, including maintaining accurate records of these transactions and ensuring a seamless customer experience.
- Assist in setting up events for on sale and helps monitor inventory across General Admission, Grandstand, and upgrade products
- Support the end-to-end delivery of operational requirements across ticketing and customer experience, including signage, printed collateral, fulfilment distribution and access control.
- Proactively identify and escalate emerging issues, ensuring clear communication and visibility.
- Serve as the escalation point for complex customer enquiries, including supporting the Customer Service team during peak periods across all channels as required.
What you'll bring to the role:
- 2 – 3 years’ experience in a customer service environment
- Knowledge of ticketing systems (Ticketmaster Archtics & Host preferred but not required)
- Understanding of CRM applications
- Strong customer service and sales skills with the ability to upsell and influence
- Strong organisational skills and time management skills, and the ability to work across multiple projects at once
- Experience and efficiency in excel and keen eye for attention to detail.
- The ability to work collaboratively with the team and autonomously and independent
- A current Police Check and Victorian Working with Children Check (Employee), or be willing to obtain
Please visit our careers website to view the full position description.
View from the driver's seat
At AGPC, we value work-life balance and want to drive change in our work environment too. We have a wide range of benefits that are designed to create value, including but not limited to:
- 16 weeks of paid parental leave and paid ‘keep in touch’ days
- Additional event leave following the Australian Formula 1® and MotoGP™ events
- Ticket allocations to employees for the Australian Formula 1® and MotoGP™ events
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Employee training & development programs
- Social & culture events
- Wellbeing Initiatives
Click here to learn more about our employment offering and culture here at the Australian Grand Prix Corporation.
Want to be first across the finish line?
Applications for this position will close on Friday 24th July 2026.
Applications will be reviewed as they are received, so do not delay in applying!
At AGPC, we are racing to empower an inclusive and diverse workforce, so we openly welcome candidates to apply who may require adjustments or extra support to fully participate in the recruitment process. For support, please reach out to [email protected].
We also welcome creative ideas to make your application stand out! Feel free to use the upload field for personalised submissions, including video introductions.
AGPC is committed to promoting and maintaining a diverse workforce and an inclusive workplace by encouraging a culture of respect, dignity and openness to other’s differences and perspectives. We welcome applicants who bring their whole and true self to work regardless of gender identity or sexual orientation, race, age, disability status, or family and caring responsibilities.
To work at AGPC, you will be required to supply/undertake an National Police Check, a Victorian Working with Children Check (Employee) and comply with Child Safety standards. You may also be required to complete a Declaration of Pre-Existing Injuries and Medical Conditions, supply evidence of Right to work and an International Police Check, if required.
