Overview
Technical Customer Support (SaaS, Remote) Jobs in St Augustine, FL at CourtReserve
Title: Technical Customer Support (SaaS, Remote)
Company: CourtReserve
Location: St Augustine, FL
Description
Company Overview
CourtReserve Is a Growing Software Company Dedicated To Serving The Racquet Sports Market With An Innovative, Industry Leading Solution. At CourtReserve, We Live By Three Core Values
- We have your back: We emphasize teamwork and collective success
- We get the job done: We bring our best every day to deliver results
- We have fun: We believe in creating a workplace where laughter and joy are part of the daily experience
We are a fast growing team looking for individuals who embody these values to help us grow and succeed together.
Job Overview
We are seeking a Technical Customer Support team member who loves helping people, enjoys solving problems, takes pride in their work, and values contributing to team success.
This is a fully remote role where you will be an integral part of a collaborative team. Daily responsibilities include supporting customers through live chat, assisting clients via Zoom, and helping club administrators succeed with CourtReserve.
Strong written and verbal communication skills are essential. You will need a computer with a camera and reliable internet capable of supporting consistent video calls.
Role Details
- Full Time: 40 hours per week
- Schedule: Monday through Friday, 9:00 AM to 5:00 PM EST
- Location: Remote
Employees are responsible for maintaining a professional work environment that is conducive to productivity, free from significant distractions, and equipped with the necessary tools and technology.
Key Responsibilities
- Deliver exceptional customer experiences through live chat
- Maintain a responsive, professional, and trustworthy communication style
- Provide clear, grammatically correct responses to troubleshoot issues, offer solutions, or escalate when needed
- Utilize internal tools and systems to support team efficiency and success
- Continuously expand product knowledge through active learning
- Assist with additional support channels as needed, including phone, email, and help documentation
- Receive and apply constructive feedback with a growth mindset
- Collaborate effectively and contribute positively to the team environment
Qualifications
Required:
- Computer with a camera and reliable internet capable of high quality video calls
- Strong written and verbal communication skills
- Collaborative mindset with willingness to learn and ask questions
- Commitment to professional growth
Preferred
- Previous experience supporting software or SaaS products
- Patience and empathy when working with new users
What We Are Looking For
We are looking for someone who:
- Has a positive attitude
- Communicates clearly and effectively
- Takes ownership and pride in their work
- Thrives in a collaborative and fast paced environment
- Is adaptable and eager to learn
- Balances professionalism with a sense of humor
Work Environment
This is a fast paced environment that values teamwork, continuous learning, and positivity. We prioritize both results and strong team relationships.
Travel
- Occasional travel required for company retreats and team gatherings
- Potential travel for onsite customer training and support as needed
Compensation
Salary: $50,000 annually
Benefits And Perks
We offer a comprehensive benefits package designed to support your health, well being, and work life balance:
Time Off and Flexibility
- 9 paid holidays annually, including your birthday or work anniversary
- 128 hours of PTO per year, with rollover up to 168 hours
- One month paid sabbatical after 7 years of service
Health and Wellness
- Medical insurance through Aetna, multiple plan options
- $0 Teladoc access, including medical, mental health, dermatology, and more
- Company paid dental, vision, and $15,000 life insurance
- $20 per month gym reimbursement
- $60 per month massage or chiropractic reimbursement
- 12 weeks paid maternity leave, 4 weeks paid paternity leave
Lifestyle and Culture
- $50 per month family night reimbursement
- Monthly SnackBox delivered to your home
- $50 per month internet reimbursement
Growth and Development
- Paid attendance at conferences, company retreats, and educational events
Industry Perks
- $50 per month reimbursement for tennis or pickleball related activities such as memberships, lessons, leagues, or court fees
Financial Benefits
- 401k eligibility after one year, with a 3 percent annual company contribution
CourtReserve is an Equal Opportunity Employer
We are committed to creating an inclusive environment where everyone feels valued and supported. If you require reasonable accommodations during the application or interview process, please contact us directly.
