Overview
Support Specialist, Fandango 1 Jobs in United States at RemoteHunter
Title: Support Specialist, Fandango 1
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the media and entertainment industry, managing a diverse portfolio of brands across political news, business news, golf, sports, and genre entertainment. It addresses the challenge of delivering trusted and engaging content through both traditional and digital platforms to a broad audience.
2. About the Opportunity:
The Support Specialist role within the Fandango 1 team focuses on providing expert consultation and technical support to partner cinemas. The position is pivotal in ensuring that cinema operators effectively use proprietary technology solutions to improve their business operations.
3. Responsibilities:
• Provide technical solutions and support to cinema clients.
• Deliver high-quality customer service to users of proprietary software.
• Conduct remote training, software installation, and troubleshooting.
• Resolve technical issues related to hardware and software configurations.
• Advise clients on best practices to enhance revenue and efficiency.
• Maintain strong client relationships.
• Escalate issues and assist in implementing solutions.
• Document case details accurately in CRM.
• Propose product and process improvements.
4. Requirements:
• Working knowledge of MS Windows, Office, and basic networking concepts.
• Ability to learn new software quickly.
• Strong interpersonal skills and patience with users.
• Background in IT, computer science, networking, or related fields.
• Technical certifications are a plus.
• Bachelor’s degree in relevant field preferred.
• Experience with cinema software or point-of-sale systems is advantageous.
• Familiarity with Salesforce.com is beneficial.
• Strong problem-solving abilities.
• Ability to work remotely with a schedule from Tuesday to Saturday, 3:00 PM to 12:00 Midnight PT.
5. Pay Range and Compensation Package:
• Compensation: $24.04 per hour.
6. Benefits & Perks:
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid leave.
• Tuition reimbursement.
• Various employee discounts and perks.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
