Overview
Sr. Officer, Sport Operations Jobs in Phnom Penh, Phnom Penh, Cambodia at Chip Mong Land
Title: Sr. Officer, Sport Operations
Company: Chip Mong Land
Location: Phnom Penh, Phnom Penh, Cambodia
Summary of Position:
Senior Officer of Operations to oversee end-to-end The Top Sport Center operations, ensuring excellent customer experience, safe and ready facilities, and strong performance across Sport Services, Parking, F&B, and Proshop.
Responsibilities:
- Lead daily shift operations and coordinate team execution across courts, booking counter, parking, F&B and Proshop.
- Monitor booking flow and court utilization; ensure smooth check-in/out and queue management.
- Perform cashier control: opening/closing, reconciliation support, and variance reporting for Sport Services, Parking and retail points.
- Conduct facility readiness checks (cleanliness, equipment, safety) and ensure corrective actions are completed.
- Control stock usage and daily inventory checks for sport equipment and retail/F&B items; report variances and replenishment need.
- Handle customer issues and complaints on shift; provide service recovery and escalate when required.
- Prepare shift report: incidents, utilization, revenue status, manpower issue.
- Support setup and execution of tournaments, leagues, and sport events.
- Assist with court preparation, match scheduling, and equipment arrangement.
- Check sport equipment, nets, goals, scoreboards, and facilities before use.
Qualifications:
- Bachelor’s in Management, Hospitality or related field.
- 2-3 years of experience in operations/customer service; experience in sport/hospitality preferred.
- Background in team management, assigning, and delegating.
- Solid understanding of operations and service standards.
- Knowledge of performance management and operational processes.
- Strong communication, and interpersonal skills.
- Excellent presentation, reporting, and customer service capability.
- Analytical thinker with problem‑solving and attention to detail.
- Ability to manage multiple tasks, and think creatively.
- Willing to work flexible schedules based on operational needs.
