Overview
Sports Medicine Center – Head of Administration (Healthcare Experience) QHC0011 Jobs in Riyadh, Riyadh, Saudi Arabia at Qiddiya | القدية
Title: Sports Medicine Center – Head of Administration (Healthcare Experience) QHC0011
Company: Qiddiya | القدية
Location: Riyadh, Riyadh, Saudi Arabia
Role Summary
The Sports Medicine Center – Head of Administration leads all administrative, non-clinical, facility support, procurement, scheduling, vendor management, and operational support functions for the Sports Medicine Center. The role ensures that the center operates efficiently, resources are well-managed, facilities are ready, and service lines receive the administrative support required to deliver excellent customer and patient experiences.
Candidates with Sports Medicine Center Experience will be given preference
Key Responsibilities
- Administrative Operations Leadership
- Lead all administrative operations including front office, scheduling support, document control, coordination services, and operational administration
- Establish administrative operating models, workflows, policies, and service standards
- Ensure administrative services support the needs of sports, rehab, performance, medical, and customer-facing teams
- Monitor administrative workloads, turnaround times, and service quality
- Resolve administrative issues that impact service delivery or customer experience
- Financial Planning, Budgeting & Cost Control
- Support the Sports Medicine Center Director in budgeting, financial tracking, and cost control
- Monitor administrative expenses, procurement spending, vendor costs, facility costs, and support service budgets
- Identify cost optimization opportunities without compromising service quality or safety
- Support financial reporting, budget variance analysis, and operational planning
- Work with Finance to ensure accurate documentation, approvals, and cost allocation
- Facility, Asset & Vendor Management
- Oversee facility readiness, maintenance coordination, space utilization, and operational infrastructure
- Manage vendors and service providers, including contracts, SLAs, performance reviews, and issue resolution
- Ensure equipment, supplies, assets, and support services are available and maintained
- Coordinate with facilities management, clinical engineering, IT, procurement, and logistics teams
- Ensure all administrative and facility support services meet safety, quality, and operational requirements
- Procurement, Inventory & Resource Coordination
- Oversee procurement requests, inventory coordination, stock levels, and supply availability
- Ensure timely sourcing of operational materials, office supplies, equipment, and support items
- Monitor inventory controls to prevent shortages, overstocking, or wastage
- Coordinate with service line leaders to forecast operational needs
- Ensure procurement activities comply with policies, approvals, and budget controls
- Process Excellence & Digital Enablement
- Identify opportunities to streamline administrative workflows and reduce manual effort
- Implement systems, tools, and process improvements to enhance efficiency
- Support digital transformation initiatives related to scheduling, documentation, reporting, and operations
- Develop administrative dashboards and reports to support performance monitoring
- Standardize templates, records, forms, and internal communication processes
- Governance, Compliance & Risk Management
- Ensure administrative operations comply with organizational policies, regulatory requirements, and audit standards
- Maintain documentation readiness for internal and external audits
- Identify operational and administrative risks and implement mitigation actions
- Support incident reporting, emergency response coordination, and business continuity planning
- Ensure confidentiality, data protection, and proper records management
- Cross-Functional Coordination & Service Support
- Act as the central coordination point between service lines, support functions, vendors, and leadership
- Ensure smooth execution of events, programs, clinics, screenings, and operational activities
- Coordinate staffing schedules, room bookings, equipment availability, and logistical requirements
- Support customer-facing teams in resolving administrative escalations
- Enable service line directors to focus on service delivery by ensuring strong administrative backbone
Key Performance Matrix
- Ensure uninterrupted administrative and facility support operations
- Maintain cost control and budget discipline across administrative functions
- Achieve strong vendor performance and SLA compliance
- Improve administrative turnaround times and process efficiency
- Maintain facility readiness, supply availability, and operational continuity
- Ensure compliance with documentation, procurement, and audit requirements
- Support improved customer and service line satisfaction
Requirements
Qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Facility Management, or related field.
- Master's degree is preferred.
- 12+ years of experience in administrative operations, healthcare operations support, facility coordination, or business operations.
- Experience managing vendors, budgets, facilities, procurement, and support services.
- Experience in healthcare, sports facilities, wellness centers, or complex service environments is preferred.
Core Competencies
- Administrative Operations Leadership
- Facility & Vendor Management
- Budgeting & Cost Control
- Procurement & Inventory Oversight
- Process Improvement
- Operational Risk Management
- Governance & Compliance
- Cross-Functional Coordination
- Service Excellence
- Problem Solving
- Planning & Organization
Benefits
Comprehensive benefits package
