Overview
Sport Clubs Operations Supervisor Jobs in Charlottesville, VA at Boar’s Head Resort
This working supervisory role ensures that the Front Desk, tennis courts, grounds at The Sports Club are operating according to Forbes Travel Guide, AAA 4 Diamond Service and Forbes Four Star standards by providing exemplary customer experience. Supervises Member Services (Front Desk) and Court Maintenance team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests and members by providing accurate and timely information and services.
ESSENTIAL JOB FUNCTIONS
· Conduct daily inspection of Front Desk areas, lobby space, courts, surrounding grounds, etc. to ensure their cleanliness and orderly conditions. Report deficiencies from walk-through or when reported by Members, Guests, or team members to Engineering and IT via operating platform.
· Oversee the lost and found, locker rentals, departmental registrations and other member services.
· Assist the Fitness & Aquatics Manager during the pre-season.
· Demonstrate a hands-on approach, strong leadership skills and the ability to successfully train, guide and mentor team members.
· Maintain and supply any materials required in and around the Front Desk area with the guidance of the Membership Service and Operations/or Assistant Operations Manager (i.e. sign-in sheets, brochures, etc.)
· Develop bi-weekly schedule for the Front Desk/Member Service Agents team, identifying/ providing Front Desk coverage in the event of absence.
· Ensure all Club opening procedures are executed appropriately.
· Cross-train Front Desk, Housekeeping and Court Maintenance staff.
· Monitor member/guest activity in the Pro Shop and offer assistance, when requested.
· Maintain CPR Certification and implement emergency procedures when needed.
· Maintain knowledge of all Sports Club Programs.
· Assist the Assistant Operations Manager with hiring new Front Desk and Court Maintenance team members.
· Hold Front Desk and Court Maintenance team members accountable for all associated Guest/Member-facing standards and operational procedures.
· Adhere to and ensure adherence by all team members to Forbes Four Star standards and Boar’s Head policies (as defined in the team member handbook).
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Warehouse Experience: 1 year (Preferred)
Work Location: In person
Title: Sport Clubs Operations Supervisor
Company: Boar’s Head Resort
Location: Charlottesville, VA
