Overview
Snowsports Director Jobs in Londonderry, VT at Magic Mountain Ski Area
Position Summary
The Snowsports Director leads all aspects of the Snowsports school, including instruction, daily operations, staffing, guest experience, and program development. This hands-on leadership role is responsible for delivering safe, high-quality programs, supporting a welcoming community resort environment, and driving participation and revenue.
Key Responsibilities
Hands-On Leadership
· Serve as a working leader by regularly teaching lessons and supporting on-snow operations.
- Lead by example in guest service, professionalism, and teaching quality
· Serve as the primary point of contact for instructors, guests, and partner departments.
Program Management
- Design and deliver lesson programs (private, group, children’s, beginner-focused offerings)
- Keep programs simple, efficient, and accessible to local and visiting guests
- Adjust offerings based on weather, staffing levels, and demand
Staff Management
- Recruit, hire, train, and mentor a small team of instructors (often part-time/seasonal)
- Build a positive, tight-knit team culture
- Create weekly schedules and manage daily lesson assignments
- Provide ongoing coaching and support to develop instructor skills
Daily Operations
- Oversee check-in, lesson group organization, and on-snow flow
· Provide operational support as needed, including desk coverage, rental coordination, instruction, and guest assistance.
· Coordinate with lift operations, grooming, and base lodge teams to support smooth daily operations.
· Coordinate with ski patrol and validation/ticketing staff to ensure safe guest flow and proper access for lesson participants.
- Handle last-minute changes due to weather or staffing
Guest Experience
- Personally engage with guests to create a friendly, community-oriented environment
- Resolve guest concerns quickly and professionally
- Build relationships with repeat guests, families, and local programs
- Ensure beginner guests feel comfortable and supported
Financial & Administrative Responsibilities
- Manage a modest department budget with a focus on cost efficiency
- Track lesson revenue, staffing costs, and participation rates
- Assist with pricing decisions and local marketing efforts
- Handle basic reporting and payroll coordination
Safety & Risk Management
- Promote a strong safety culture on and off the snow
- Ensure instructors follow teaching and safety standards
- Train staff in basic emergency procedures
- Monitor conditions and adapt operations accordingly
Collaboration & Cross-Department Coordination
· Work with the Marketing Manager to promote Snowsports programs, develop seasonal campaigns, and increase lesson participation.
· Partner with the Guest Services Manager to ensure seamless guest experience from booking through lesson completion.
- Provide input on packaging lessons with tickets, rentals, and promotions
- Share guest feedback and operational insights to improve offerings and communication
- Align daily operations with Guest Services to ensure efficient flow during peak periods and events
Qualifications
Education & Experience
· Required: 3–7 years of Snowsports instruction experience.
· Required: PSIA/AASI Level I or II certification.
· Preferred: 1–3 years of leadership or supervisory experience.
· Preferred: PSIA/AASI Level II or III certification and experience in a small or community-based resort environment.
Key Skills for Success
- Leadership & Team Development – Ability to inspire, mentor, and retain a small, high-performing team
- Operational Efficiency – Skilled in running lean, effective programs with limited resources
- Customer Experience Mindset – Dedicated to creating a welcoming, memorable guest experience
- Financial & Business Acumen – Comfortable managing budgets, pricing, and revenue performance
- Problem Solving Under Pressure – Able to adapt quickly to changing weather, staffing, and guest needs
- Passion for Skiing and Independent Mountain Culture – Deep appreciation for Snowsports and a community-focused, independent resort identity
Working Conditions
- Significant outdoor and on-snow work in winter conditions
- Weekends, holidays, and peak periods required
- Physically active role including teaching skiing/snowboarding
Success Factors
- Builds a loyal, returning guest base
- Maintains positive, motivated staff despite limited resources
- Balances quality instruction with operational efficiency
- Creates a welcoming, community-driven atmosphere
Pay: $27.50 – $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Title: Snowsports Director
Company: Magic Mountain Ski Area
Location: Londonderry, VT
