Overview
Service Delivery Specialist Jobs in Cairo, Egypt at KoraStats
Title: Service Delivery Specialist
Company: KoraStats
Location: Cairo, Egypt
About KoraStats
KoraStats is a leading sports information technology company dedicated to delivering accurate, real-time football statistics and insights to fans, analysts, media outlets, and clubs. Our commitment to data precision and performance drives everything we do.
Core Responsibilities
Delivery Coordination
- Track all client commitments and delivery deadlines.
- Ensure operational teams are aligned on priorities and timelines.
- Monitor progress and proactively follow up on outstanding items.
Cross-Department Communication
- Act as the primary liaison between Sales, Customer Success, and Operations.
- Ensure smooth information flow and strategic alignment across all internal teams.
Escalation Management
- Own delivery-related escalations from initial entry through to final resolution.
- Investigate root causes, coordinate corrective actions, and escalate critical risks to upper management.
Resource Constraint Management
- Assess operational impact when teams report resource shortages.
- Identify affected deliverables, propose solutions, and present viable options to management.
Risk Management
- Identify potential delivery risks before they impact client delivery.
- Maintain an updated risk register and drive preventative actions.
Reporting & Accountability
- Maintain accurate dashboards and progress trackers.
- Produce weekly status reports.
- Monitor SLA adherence and ensure every action item has an assigned owner and a strict deadline.
Job Requirements & Qualifications
Years of Experience:
- 4–8 years in PMO, Service Delivery, Operations Coordination, or similar roles.
Background:
- Strong track record in managing cross-functional teams and external partners in a fast-paced environment.
Core Competencies
- Exceptional organizational skills and a disciplined follow-up approach.
- Strong communication, stakeholder management, and the ability to influence without direct authority.
- Proven problem-solving skills with the ability to manage multiple competing priorities simultaneously.
Tools & Systems
- Excel / Google Sheets.
- Project Management Tools (e.g., ClickUp, Jira, Asana, etc.).
- Reporting Dashboards.
- AI Tools (e.g., ChatGPT, Claude, etc.).
Location : Mokattam, Cairo.
Working days : 5 days/week – 2 days off
Contract type : Full time
