Referral Clerk/Front Desk – FT – Florence Neurosurgery and Spine

Referral Clerk / Front Desk – FT – Florence Neurosurgery and Spine

Responsibilities:

• Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.

• Coordinates the process of referring patients to appropriate clinics.

• Communicates with patients to ensure follow-through with referrals.

• Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.

• Ensures insurances are compatible with referrals.

• Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.

• Coordinate with all clinical and clerical staff as needed to complete the referral process.

• Work quickly and timely in software system to take care of all requests.

• Set goals with Administrator to meet the high demand of referrals.

• Handles all forms or paperwork as necessary for the referral position.

• Maintains confidentiality in talking with patients, upholding policies, and setting an example.

• Keeps work area neat, clear of clutter.

• Performs other duties as assigned.

Qualifications:

• Basic knowledge of computer input required.

• Must be able to perform basic clerical functions.

• Comprehend medical terminology required.

• Good spelling and number skills required.

• Clear, concise voice required.

Requirements:
Degrees:

• High School/Ged

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.