Overview
Growth & Admissions Manager Jobs in Bengaluru, Karnataka, India at Whitefield Football Club & Academy ⚽
Title: Growth & Admissions Manager
Company: Whitefield Football Club & Academy ⚽
Location: Bengaluru, Karnataka, India
Location: Whitefield Football Club & Academy – Marathahalli (https://share.google/MUXb1QZrlBFBKlFzJ)
About Whitefield Football Club & Academy
Whitefield Football Club & Academy is one of Bengaluru’s fastest-growing football organisations, developing players from grassroots to elite competition through the proprietary PACE™️ Development Framework. Our vision is to build India’s leading football development ecosystem and create a professional pathway from academy football to the highest levels of the game.
We’re looking for a highly driven Growth & Admissions Manager who thrives in a startup environment, enjoys interacting with parents and young athletes, and is passionate about building systems that drive sustainable business growth.
Role Overview
The Growth & Admissions Manager owns the complete customer journey from the first inquiry to long-term player retention.
This role is responsible for increasing academy enrolments, improving conversion rates, driving renewals, building referral programs, and ensuring every prospective family receives a premium admissions experience.
This is a revenue-generating role with clearly defined monthly and quarterly targets.
Key Responsibilities
Admissions & Sales
- Own the academy admissions funnel from inquiry to enrolment.
- Respond to all incoming leads via WhatsApp, phone, website, email, Instagram, and walk-ins.
- Schedule and coordinate trial sessions.
- Conduct admissions counselling with parents.
- Explain academy programs, player pathways, fee structures, and policies.
- Follow up consistently with prospective families until a decision is made.
- Convert trial players into paid academy members.
Growth & Business Development
- Execute monthly enrolment campaigns.
- Build and manage referral programs.
- Identify new customer acquisition opportunities.
- Coordinate community events and football festivals.
- Support school partnership initiatives.
- Develop local marketing activations.
- Collaborate with the marketing team on lead generation campaigns.
Customer Success & Retention
- Ensure an exceptional onboarding experience for every new player.
- Build strong relationships with parents.
- Coordinate quarterly parent feedback sessions.
- Drive subscription renewals.
- Reduce player churn through proactive engagement.
- Resolve parent concerns professionally and promptly.
CRM & Operations
- Maintain accurate records of all leads and customers.
- Update CRM daily.
- Track lead sources and conversion performance.
- Generate weekly and monthly admissions reports.
- Coordinate with coaching and operations teams to manage trial scheduling and onboarding.
Revenue Growth
- Identify opportunities to increase customer lifetime value.
- Promote holiday camps, goalkeeper programs, private coaching, tournaments, merchandise, and premium player development services.
- Cross-sell and upsell academy offerings where appropriate.
Key Performance Indicators (KPIs)
The Growth & Admissions Manager will be evaluated on:
Revenue
- Monthly academy enrolment revenue
- Quarterly renewal revenue
- Upsell revenue
- Referral-generated revenue
Sales
- Number of qualified leads contacted
- Lead response time
- Trial bookings
- Trial attendance rate
- Trial-to-enrolment conversion rate
- Monthly enrolments
Customer Success
- Parent satisfaction
- Renewal percentage
- Churn rate
- Referral rate
Operations
- CRM accuracy
- Daily follow-up completion
- Reporting quality
- Admissions process compliance
Required Skills
- Excellent communication and interpersonal skills.
- Strong consultative sales ability.
- Customer-first mindset.
- Comfortable speaking with parents and young athletes.
- Strong organisational and follow-up skills.
- Ability to manage multiple priorities simultaneously.
- High attention to detail.
- Data-driven decision making.
- Proficiency with CRM tools, Google Workspace, Microsoft Office, and WhatsApp Business.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, Sports Management, or a related field.
- 1-2 years of experience in admissions, inside sales, customer success, business development, or education/sports organisations.
- Experience with CRM platforms such as Zoho CRM, HubSpot, FreshSales, or similar.
- Passion for football or sports is highly desirable.
What Success Looks Like in the First 90 Days
First 30 Days
- Understand all academy programs and operations.
- Learn the admissions process and CRM.
- Take ownership of all incoming leads.
- Improve response time and follow-up discipline.
Days 31–60
- Increase trial bookings and attendance.
- Launch a structured referral initiative.
- Implement standardised admissions reporting.
- Improve trial-to-enrolment conversion.
Days 61–90
- Achieve monthly enrolment targets.
- Increase renewal rates.
- Launch at least one community or school outreach initiative.
- Present a quarterly growth plan with measurable outcomes.
Compensation
Salary: ₹28,000 – ₹35,000 per month (based on experience)
Performance Incentives:
- Monthly incentive for achieving enrolment targets.
- Quarterly bonus linked to revenue, retention, and customer satisfaction.
Why Join Whitefield Football Club & Academy?
- Work directly with the Founder and leadership team.
- Play a key role in scaling one of Bengaluru’s fastest-growing football organizations.
- High ownership with opportunities to shape business strategy.
- Performance-driven culture with significant career growth potential.
- Be part of a mission to transform football development in India.
Ideal Candidate
You are a proactive, entrepreneurial professional who enjoys solving problems, building relationships, and driving measurable business outcomes. You are comfortable working in a fast-paced startup environment where initiative, accountability, and continuous improvement are valued.
If you enjoy turning conversations into long-term customer relationships and want to contribute to building the future of football in India, we’d love to hear from you.
