Overview
Groups Assistant Jobs in Setúbal, Portugal at Details – Hospitality, Sports, Leisure
Title: Groups Assistant
Company: Details – Hospitality, Sports, Leisure
Location: Setúbal, Portugal
DETAILS – Hospitality, Sports & Leisure is the platform responsible for managing Arrow Global’s Hospitality, Sports & Leisure assets in Portugal. It currently oversees several hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira and Madeira, as well as the largest golf portfolio in Portugal, including the golf courses in Vilamoura, PGA Aroeira Lisboa, Palmares and Vale Pisão. Internationally, DETAILS also manages two golf courses in Sicily, integrated within the Costa Ragusa destination. In addition, it is responsible for the management of the Vilamoura Equestrian Centre.
The Groups Assistant will be responsible for the coordination and execution of group bookings and events, ensuring an exceptional client experience throughout the process. Acting as the primary point of contact between clients, internal departments, and external partners, this role ensures that all operational requirements are planned and delivered efficiently, maintaining the highest standards of service and guest satisfaction.
Key Responsibilities:
- Prepare proposals and follow-ups;
- Collaborate closely with departments such as Reservations, Front Office, Housekeeping, Food & Beverage, and others;
- Maintain consistent communication with clients before, during, and after each event;
- Manage rooming lists and coordinate meals, meeting spaces, audiovisual requirements, transportation, activities, and any additional requested services;
- Provide on-site support during check-in and key moments to ensure guest satisfaction;
- Gather client feedback and identify areas for improvement to enhance future operations;
- Identify new business opportunities and customer needs to drive sales and increase profitability;
Key Qualifications:
- Degree in Tourism, Hospitality Management, or a related field;
- Minimum of 2 years’ experience in a similar, operationally-focusedrole;
- Strong organizational skills, attention to detail, and a high degree of autonomy;
- Team player with flexibility and problem-solving skills in a dynamic, high-pressure environment;
- Fluency in English (mandatory); additional languages are aplus;
- Availability to work flexible hours, including weekends on eventdays;
- Experience with systems such as Opera and other relevant platforms (prefered).
Location:
Setúbal (Troia)
