Overview
General Manager – Performance & Longevity Centre Jobs in Delhi, India at District 9
Title: General Manager – Performance & Longevity Centre
Company: District 9
Location: Delhi, India
JOB TITLE: General Manager – Performance & Longevity Centre
JOB DETAILS
Department: Performance & Longevity Operations
Employment Type: Full-Time
Industry: Wellness | Hospitality | Fitness | Lifestyle
Location: Delhi NCR
Experience Required: 5–10 Years
Reporting To: Business Head / CEO
ABOUT D9: –
D9 is a next-generation sports, entertainment, hospitality, and lifestyle destination that brings together sports, wellness, dining, recovery, community experiences, and premium guest services under one roof.
As part of its expansion, D9 is launching a premium Performance & Longevity Centre designed to offer exceptional wellness, recovery, fitness, and member experiences in a world-class environment.
POSITION OVERVIEW: –
We are looking for a founding General Manager to lead the launch, operations, and growth of D9's Performance & Longevity Centre.
This is a hands-on leadership role for someone who enjoys building businesses from the ground up, creating exceptional customer experiences, leading teams, and driving operational excellence. The ideal candidate will combine strong hospitality instincts with commercial acumen and experience managing premium customer-facing environments.
KEY RESPONSIBILITIES: –
Pre-Opening & Launch
- Support the setup and launch of the Performance & Longevity Centre .
- Coordinate vendors, contractors, consultants, and service partners.
- Establish operating procedures, service standards, and guest experience protocols.
Operations Management
- Oversee day-to-day facility operations.
- Ensure high standards of service, cleanliness, safety, and maintenance.
- Drive operational efficiency and continuous improvement.
Guest & Member Experience
- Deliver exceptional guest and member experiences.
- Manage bookings, scheduling, and service delivery.
- Handle escalations and build strong member relationships.
- Drive member satisfaction, retention, and engagement.
Team Leadership
- Recruit, train, and manage operational teams.
- Foster a culture of hospitality, accountability, and performance.
- Conduct regular coaching, training, and performance reviews.
Business & Revenue Management
- Drive membership growth, renewals, and retention.
- Support sales initiatives, partnerships, and community engagement programs.
- Monitor KPIs, budgets, operational costs, and business performance.
- Take ownership of the center's operational and financial success.
Vendor & Facility Management
- Manage maintenance schedules and facility upkeep.
- Coordinate external vendors and service providers.
- Monitor inventory, consumables, and operational supplies.
Partnerships & Community Engagement
- Develop relationships with corporates, fitness communities, healthcare partners, and local organizations.
- Support initiatives that increase memberships, visibility, and revenue opportunities.
PREFERRED EXPERIENCE
- 5–10 years of experience in hospitality, wellness, fitness, healthcare hospitality, lifestyle, or facility management.
- Experience managing customer-facing teams and premium service environments.
- Strong leadership, operational, and people management skills.
- Experience in membership-driven businesses will be an advantage.
- Pre-opening or launch experience is highly preferred.
WHAT WE'RE LOOKING FOR
- Ownership mindset
- Strong leadership and communication skills
- Customer-first approach
- Excellent organizational abilities
- Commercial awareness
- Problem-solving attitude
- Attention to detail
- High energy and passion for hospitality and wellness
WHY JOIN D9?
- Opportunity to lead and build a flagship wellness destination from the ground up.
- Be part of a fast-growing sports, hospitality, and lifestyle brand.
- Work closely with leadership and play a key role in shaping the future of the business.
