General Manager Gregg Young Sports Campus

Overview

General Manager Gregg Young Sports Campus Jobs in Norwalk, IA at Sportsman Solutions

General Manager – SPORTSPLEX NORWALK

(Gregg Young Sports Campus / Fareway Fields)

1. ROLE SUMMARY

This position serves as the single point of ownership for all operations at Sportsplex Norwalk and Fareway Fields.

This role is responsible for:

• Indoor facility operations (courts and turf)
• Outdoor field operations (Fareway Fields)
• Staff management and accountability
• Tenant and partner relationships
• Programming and revenue generation
• Scheduling across all spaces
• Revenue collection and financial accountability
• Concessions performance
• Sponsorship sales and management
• City and municipal coordination

If it happens in or around the facility, this role owns it.

2. CORE MISSION

Drive:

• Revenue growth
• Facility utilization
• Operational efficiency
• Cleanliness and presentation
• Staff accountability

Eliminate:

• Dead space in the schedule
• Uncollected revenue
• Poor communication
• Operational inconsistency

3. FACILITY & BUILDING OPERATIONS

Daily Responsibilities

• Execute opening and closing procedures consistently
• Walk the entire facility (indoor and outdoor) a minimum of twice daily
• Ensure all areas are clean, safe, and operational:
• Entry and front desk
• Courts and turf
• Bathrooms
• Bleachers and sidelines
• Identify and report maintenance issues same day

Maintenance Coordination

• Work directly with Maintenance Manager
• Log all maintenance issues into a tracking system
• Prioritize:
• Safety issues
• Revenue-impacting issues
• Customer-facing issues

Exterior Responsibilities

• Parking lot condition and cleanliness
• Snow removal and landscaping coordination
• Field condition and readiness

4. TENANT & PARTNERSHIP MANAGEMENT

Relationship Ownership

• Serve as primary contact for all tenants, clubs, and trainers
• Maintain consistent communication with all partners

Enforcement

• All facility usage must be scheduled in EZFacility
• No unscheduled or unauthorized use of space
• All tenants must follow facility rules and agreements

Revenue Accountability

• Maintain a live tenant payment tracker
• Monitor:
• Outstanding balances
• Underutilized tenants
• Opportunities for expansion

Growth

• Upsell additional time, programs, and seasonal usage
• Convert high-usage tenants into long-term partners

5. PROGRAMMING & REVENUE GENERATION

Responsibility

Fill the facility. Eliminate dead time.

Programming Ownership

• Leagues
• Camps and clinics
• Tournaments
• Rentals

Execution

• Build and maintain a monthly programming calendar
• Identify open and underutilized time slots
• Launch programs to fill scheduling gaps

Focus Areas

• Increase weekday daytime utilization
• Reduce late-night gaps
• Maximize weekend revenue

6. MASTER SCHEDULING CONTROL (INDOOR + OUTDOOR)

Full Ownership

Responsible for all scheduling across:

• Sportsplex Norwalk (courts and turf)
• Fareway Fields (outdoor fields)

EZFacility is the single source of truth.

No side scheduling. No verbal bookings.

Core Responsibilities

Centralized Scheduling

• Maintain one master schedule for:
• Practices
• Games
• Rentals
• Tournaments
• Camps and clinics

Field + Court Coordination

• Align indoor and outdoor schedules
• Manage weather-related transitions (outdoor to indoor)
• Maintain buffer times for setup and cleanup

Recurring Rentals

• Ensure all recurring bookings match contract terms
• Prevent underbooking or unbilled overuse

Tournament Scheduling

• Block full facility appropriately
• Coordinate courts, fields, and concessions
• Ensure efficient game flow and maximum utilization

Enforcement

• If it is not in EZFacility, it does not happen
• No exceptions for unscheduled usage

Weekly Deliverables

• Updated master schedule
• Open time report
• Utilization report by space and time block

7. REVENUE COLLECTION & ACCOUNT MANAGEMENT

Full Ownership

Responsible for collecting all revenue related to:

• Tenant leases
• Facility rentals
• Programs and events
• Field and court usage

Core Responsibilities

Payment Tracking

• Maintain a live accounts receivable tracker including:
• Customer name
• Amount owed
• Due dates
• Payment status

Lease Collections

• Ensure all tenants are invoiced correctly and on time
• Monitor payment schedules and enforce compliance

Rental Collections

• Require payment in advance or card on file
• No payment, no usage

Enforcement Policy

• Immediate communication on late payments
• Defined grace periods
• Suspension of facility use if unpaid

Reconciliation

• Match all bookings in EZFacility to payments received
• Ensure no missed charges or unbilled usage

Weekly Financial Deliverables

• Accounts receivable report
• Payments collected
• Outstanding balances
• At-risk accounts

8. INTEGRATION: SCHEDULING + COLLECTIONS

Every scheduled hour must be:

• Entered into EZFacility
• Assigned to a paying customer
• Paid or scheduled for payment

Required Process

• Booking → Enter into system
• Billing → Generate correct charges
• Payment → Collect or confirm terms
• Verification → Weekly audit of booked vs paid hours

Red Flags to Eliminate

• Unscheduled usage
• Unbilled hours
• Past due balances not addressed
• Open time during high-demand hours

9. STAFF LEADERSHIP & ACCOUNTABILITY

Oversight

• Front desk staff
• Facility supervisors
• Part-time employees

Responsibilities

• Hiring (with oversight)
• Training and onboarding
• Scheduling via Connecteam
• Daily task assignment

Standards

• Staff must be task-driven at all times
• Every shift includes:
• Cleaning duties
• Operational responsibilities
• Customer service expectations

Accountability

• Daily checklist completion
• Weekly performance reviews
• Immediate correction of issues

10. CLEANLINESS & FACILITY STANDARD

Non-Negotiable

Facility must remain:

• Clean
• Organized
• Professional

Daily Focus Areas

• Entry and front desk
• Bathrooms
• Courts and turf
• Equipment and storage

Weekly

• Deep cleaning rotations
• Equipment organization
• Lost and found management

11. CONCESSIONS MANAGEMENT

Ownership

Concessions are a revenue center under this role.

Responsibilities

Daily

• Ensure stand is open, staffed, and stocked
• Maintain cleanliness and presentation
• Confirm POS functionality

Weekly

• Inventory tracking
• Product performance evaluation
• Adjust ordering and offerings

Event-Based

• Staff appropriately for events
• Increase inventory for high-volume periods
• Align operations with tournament schedules

Financial Oversight

• Track daily sales
• Monitor margins (if applicable)
• Ensure accurate revenue sharing
• Prevent loss or mismanagement

Growth

• Increase average transaction value
• Implement promotions and bundled offers
• Optimize product mix

12. SPONSORSHIP SALES & MANAGEMENT

Ownership

This role is responsible for local sponsorship revenue generation and execution within the facility, working in coordination with Sportsman leadership.

Sponsorship Sales Responsibilities

Prospecting

• Identify local and regional businesses for sponsorship opportunities
• Target:
• Restaurants
• Healthcare providers
• Financial institutions
• Retail and service businesses
• Youth sports-aligned brands

Inventory Awareness

Maintain and actively sell:

• Field naming rights
• Court naming rights
• Wall signage and banners
• Digital displays (if applicable)
• Event and tournament sponsorships
• Concessions branding opportunities

Sales Execution

• Conduct outreach (calls, emails, in-person meetings)
• Present sponsorship packages
• Close local sponsorship deals (within approval structure)

Sponsorship Management Responsibilities

Fulfillment

• Ensure all sponsor deliverables are executed:
• Signage installed
• Branding displayed correctly
• Event mentions included
• Maintain professional appearance of all sponsor assets

Relationship Management

• Maintain regular contact with sponsors
• Ensure satisfaction and retention
• Identify renewal and upsell opportunities

Tracking

• Maintain sponsorship tracker including:
• Sponsor name
• Agreement terms
• Payment status
• Renewal dates

Coordination with Leadership

• Work alongside central sponsorship team (if applicable)
• Do not alter major sponsorship structures without approval
• Provide on-the-ground execution and local sales support

13. CITY & MUNICIPAL RELATIONSHIP MANAGEMENT

Role

Serve as the primary contact for all city and municipal interactions.

Responsibilities

Communication

• Maintain consistent communication with city staff
• Provide proactive updates and reporting

Compliance

• Ensure adherence to:
• Safety standards
• Fire codes
• Capacity regulations
• Facility agreements

Coordination

• Align on field use, scheduling, and maintenance
• Assist with planning and capital improvements

Issue Management

• Resolve issues professionally and quickly
• De-escalate conflicts
• Prevent unnecessary escalation

Strategic Opportunities

• Identify opportunities for:
• Expanded programming
• City partnerships
• Grants or funding

14. SYSTEMS & PROCESS ENFORCEMENT

Required Systems

• EZFacility for scheduling and billing
• Connecteam for staffing and task management
• Microsoft Teams for communication

Expectations

• No off-system activity
• Full adherence to processes
• Complete operational visibility

15. AUTHORITY STRUCTURE

This Role CAN:

• Enforce scheduling and facility rules
• Direct staff and assign tasks
• Manage daily operations
• Control tenant relationships
• Execute local sponsorship sales and fulfillment

This Role CANNOT:

• Modify contracts
• Approve major expenses beyond threshold
• Change pricing or revenue structures without approval
• Finalize large sponsorship agreements without approval

16. KPI PERFORMANCE METRICS

Revenue

• Monthly revenue growth
• Revenue per court and field

Utilization

• Percentage of booked vs available hours
• Prime-time utilization

Collections

• Percentage collected on time
• Total outstanding balances
• Aging of receivables

Scheduling Accuracy

• Percentage of booked hours monetized
• Missed revenue incidents

Staffing

• Task completion rate
• Attendance and reliability

Programming

• Number of programs launched
• Program profitability

Concessions

• Revenue per event
• Average transaction value
• Inventory control

Sponsorship

• New sponsorship revenue generated
• Sponsorship renewal rate
• Fulfillment accuracy

City Relations

• Issue resolution time
• Compliance performance
• Relationship quality

17. WHAT SUCCESS LOOKS LIKE

• Facility is consistently clean and organized
• Schedule is full and optimized
• Revenue grows month over month
• Payments are collected on time
• Staff are productive and accountable
• Tenants are satisfied and expanding
• Sponsorship revenue is growing and visible
• City relationship is strong and proactive
• Issues are solved before escalation

18. WHAT FAILURE LOOKS LIKE

• Unscheduled facility usage
• Uncollected or delayed payments
• Declining cleanliness standards
• Staff without direction or accountability
• Poor communication with tenants or city
• Sponsorship assets not fulfilled or sold
• Repeated operational issues

Job Type: Full-time

Pay: $55,000.00 – $75,000.00 per year

Work Location: In person

Title: General Manager Gregg Young Sports Campus

Company: Sportsman Solutions

Location: Norwalk, IA