Overview
General Manager Jobs in Makati, National Capital Region, Philippines at Surge Fitness + Lifestyle
Title: General Manager
Company: Surge Fitness + Lifestyle
Location: Makati, National Capital Region, Philippines
Company Description Surge Fitness + Lifestyle is a Filipino-owned premium fitness and lifestyle center with nine branches nationwide as of September 2024 and more locations opening soon. The company offers high-quality facilities, services, and experiences designed for individuals committed to health and wellness. Surge aims to be more than a traditional gym by fostering a vibrant community that encourages sustainable, long-term fitness habits. Team members join a growing brand that values innovation, service excellence, and an inclusive environment for members and staff. The company is focused on building a fitness movement that inspires people to live healthier, more active lives.
Role Description The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of a premier country club, ensuring the highest standards of hospitality, member satisfaction, and financial performance. This executive-level role oversees all facets of club operations, including recreation facilities, food and beverage services, sports and leisure programs, membership services, maintenance, security, and administrative functions.
The General Manager provides strong leadership and supervision to department heads and management teams, ensuring seamless coordination across all club operations while maintaining a culture of service excellence, professionalism, and accountability. The role is accountable for developing and implementing strategic initiatives that drive membership growth, enhance member retention, elevate the club experience, and strengthen the organization's market position within the luxury hospitality and leisure industry.
Key responsibilities include overseeing annual budgeting, financial planning, revenue generation, cost control measures, capital expenditure projects, inventory management, and compliance with corporate governance, health, safety, and regulatory standards. The General Manager is expected to analyze operational and financial performance metrics, identify opportunities for continuous improvement, and present comprehensive reports and recommendations to the Board of Directors, Owners, or Senior Executive Leadership.
The position also serves as the primary representative of the club, fostering strong relationships with members, guests, business partners, community stakeholders, and industry organizations. The General Manager must ensure that all facilities, amenities, and services consistently reflect the club's commitment to luxury, exclusivity, and exceptional member experiences.
Qualifications
- Bachelor's Degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, Sports and Recreation Management, or a related field; Master's Degree is highly preferred.
- Minimum of 10 years of progressive senior management experience within a luxury country club, golf club, resort, premium fitness club, hospitality establishment, or similar high-end leisure organization.
- Proven track record in managing large-scale operations, membership programs, financial performance, and service excellence initiatives.
- Extensive experience in strategic planning, business development, revenue management, and organizational leadership.
- Strong knowledge of hospitality standards, club management best practices, customer experience management, and regulatory compliance.
- Demonstrated ability to lead multidisciplinary teams, drive operational efficiency, and cultivate a high-performance culture.
- Exceptional communication, stakeholder management, negotiation, and decision-making skills.
- Highly analytical with the ability to interpret financial statements, operational reports, and key performance indicators to support business growth and profitability.
- Exemplary professional reputation with a strong commitment to integrity, discretion, leadership excellence, and superior member service.
Preferred Industry Experience: Luxury Country Clubs, Golf Clubs, Integrated Resorts, Five-Star Hotels, Premium Sports and Recreation Clubs, Exclusive Membership Organizations, and High-End Hospitality Establishments.
Compensation and Benefit Package.
We offer a highly competitive executive compensation package commensurate with qualifications, expertise, and proven leadership experience in the hospitality, country club, luxury leisure, or premium membership industry.
Salary Package
- Competitive Monthly Salary (negotiable based on experience and credentials)
- Performance-Based Incentives and Management Bonuses
- Annual Salary Review and Merit Increases
Executive Benefits and Privilege
- Comprehensive Health Care Coverage (HMO) for the employee, with dependent coverage subject to company policy
- Full Access to Club Facilities and Amenities
- Extended Club Membership Privileges for Qualified Family Members
- Complimentary Use of Fitness, Sports, and Recreational Facilities
- Executive Leave Benefits and Paid Time Off
- Company-Sponsored Professional Development and Leadership Training Programs
- Local and International Business Travel Opportunities
- Company-Sponsored Out-of-the-Country Trips, Conferences, and Executive Retreats
- Employee Recognition and Long-Service Awards
- Exclusive Member and Partner Discounts
- Transportation and Communication Allowances (where applicable)
- Retirement and Longevity Benefits in accordance with company policy
This position offers a unique opportunity to lead a premier country club organization while enjoying an exceptional executive benefits package designed to support professional success, personal well-being, and family engagement. We seek a seasoned industry leader with a minimum of 10 years of exemplary senior management experience who can elevate operational excellence, member satisfaction, and organizational growth to world-class standards.
