Overview
Front Desk Team Member Jobs in Los Angeles, CA at Fr3running Society
About FR3RUNNING Society:
FR3RUNNING Society is a youth movement gym in Los Angeles serving kids from toddlers through teens since 2018.
We specialize in Parkour, Ninja Warrior training, rock climbing, and beginner stunt work. Led by our experienced coaches, we help kids build confidence, coordination, strength, and resilience in a fun structured environment.
Our programs range from beginner classes like Ninja Tots to advanced training for older kids, giving every child a clear path to grow and progress.
More than a gym, we’re a community where families connect, kids stay active, and confidence is built every day. As part of our team, you help create that experience from the front desk to the gym floor.
About the Role:
The front desk is the first and last impression every family has of FR3RUNNING Society.
This is not a passive role. You are the communication hub, problem-solver, and operational support that helps the gym run smoothly throughout the day.
You’ll assist families in person, over the phone, and through email while managing schedules, enrollments, and day-to-day front desk operations. This role requires strong communication, organization, and the ability to stay calm and focused in a fast-paced environment.
A strong front desk team member creates a welcoming experience while keeping operations organized, efficient, and consistent.
Responsibilities:
Customer & Family Experience
- Greet families and create a welcoming environment
- Answer walk-in questions, phone calls, and emails
- Guide new families through trials and enrollment
- Answer questions about programs, schedules, pricing, and policies
- Handle parent concerns professionally and escalate issues when needed
Enrollment & Account Management
- Process enrollments, drops, transfers, and account updates
- Manage class waitlists and communicate availability
- Process payments through Square
- Maintain accurate client records across systems
- Follow up on billing issues and missing payments
Daily Operations
- Open and close the facility using shift checklists
- Complete and log front desk daily tasks and follow-ups
- Support class flow and communicate with coaches as needed
- Keep the front desk, lobby, and restrooms clean and organized
- Restock supplies and notify management when inventory runs low
- Complete shift handoff notes for the next team member
Communication
- Respond to emails within 24 hours (same-day when possible)
- Return missed calls and voicemails before the end of shift
- Send enrollment confirmations and policy communications accurately
- Coordinate with coaches and admin staff through internal communication channels
Qualifications:
- 1+ year of customer service, front desk, or administrative experience
- Comfortable learning and using software systems
- Strong written and verbal communication skills
- Basic computer proficiency and attention to detail
- Ability to multitask in a busy environment
Preferred Experience:
- Experience in gyms, youth programs, or sports environments
- Familiarity with iClassPro, Square, 17hats, or similar systems
- Background in gymnastics, dance, martial arts, parkour, or action sports
- Experience supporting camps, birthday parties, or youth events
Success Traits:
- Organized and reliable
- Calm under pressure
- Positive and team-oriented
- Good with kids and patient with parents
- Takes initiative and follows through
- Arrives on time and ready for shift responsibilities
Compensation & Schedule:
- $18–$21/hour depending on experience
- Part-time and full-time opportunities available
- Afternoon, evening, and weekend shifts preferred
- Additional morning shifts available during camp seasons
- Employee discount on classes and open gym
- Paid time off for eligible employees
Pay: $18.00 – $21.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Los Angeles, CA 90034 (Required)
Work Location: In person
Title: Front Desk Team Member
Company: Fr3running Society
Location: Los Angeles, CA
