Overview
Floor Manager (Bangkok) Jobs in Bangkok, Bangkok City, Thailand at JD Sports SEA
Title: Floor Manager (Bangkok)
Company: JD Sports SEA
Location: Bangkok, Bangkok City, Thailand
Location:
JD Sports Icon Siam
JD Sports Siam Center
JD Sports Central Eastville
JD Sports Dusit Central Park
Reporting to: Store Manager
🎯 The Role in a Nutshell
We’re looking for an energetic, customer-focused, and commercially driven Floor Manager to lead day-to-day shop floor operations at JD Sports Thailand. You’ll play a key role in driving sales performance, delivering exceptional customer experience, and leading a high-performing team on the sales floor.
If you thrive in a fast-paced retail environment, enjoy coaching people, and can confidently manage store operations while maintaining brand standards, this is the role for you.
✨ What’s In It For You
- Career Growth Opportunities — Clear progression pathways within JD Sports Thailand and the wider Southeast Asia business.
- Structured Development — Ongoing retail leadership training, coaching, and operational development programmes.
- Dynamic Retail Environment — Work with globally recognised sports and fashion brands in a fast-moving retail setting.
- Team Culture — Join a passionate and energetic team that thrives on collaboration and performance.
- Competitive Salary & Benefits — Salary package commensurate with experience, including staff discounts and medical benefits.
🏢 About This Opportunity
JD Sports Fashion is one of the world’s leading sports fashion retailers, bringing together the most sought-after global brands across footwear, apparel, and accessories. With a growing footprint across Southeast Asia, our Malaysian team is ambitious, fast-moving, and deeply passionate about delivering the best retail experience to our customers.
🎯 What You’ll Do
- Lead and motivate the sales floor team to achieve daily and monthly sales targets.
- Deliver outstanding customer service by ensuring JD Sports service standards are consistently executed.
- Monitor shop floor operations, ensuring visual merchandising and store presentation standards are maintained at all times.
- Support recruitment, onboarding, training, and development of store team members.
- Coach and guide team members on sales techniques, product knowledge, and operational procedures.
- Monitor stock levels, replenishment activities, and inventory accuracy to support smooth store operations.
- Handle customer enquiries, feedback, and escalations professionally and efficiently.
- Work closely with Store Manager and Assistant Store Manager to drive commercial opportunities and improve store performance.
- Ensure compliance with company policies, operational procedures, and health & safety standards.
🔍 What You Bring
Essential
- Proven experience in a supervisory or leadership role within a retail environment.
- Strong people management and team leadership skills.
- Commercial mindset with the ability to drive sales performance and operational excellence.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and high-volume retail environment.
- Proficient in basic Microsoft Office applications and retail operational systems.
- Flexible to work retail hours, including weekends and public holidays.
- Experience within sports, fashion, or lifestyle retail industries.
- Exposure to KPI-driven retail environments.
- Experience in coaching and developing large retail teams.
- Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.
📅 What Your First Year Looks Like
- Build strong understanding of JD Sports operations, service standards, and customer experience expectations.
- Develop leadership capabilities through hands-on retail management experience and structured training programmes.
- Drive store sales performance while maintaining operational excellence.
- Support the development and growth of team members through regular coaching and performance management.
- Contribute to creating a positive, energetic, and customer-focused store culture.
