Overview
Facility Manager Jobs in Toronto, Canada at Davina’s Swim House
Salary Range: $60,000.00 To $72,000.00 Annually
Aquatic Facility Manager A Bit About Us
Core Values:
Family, Growth, Integrity, Safety, and Fun
Founded in 2003, Davina’s Swim House started with a backyard pool and a passion for teaching swimming. Today, we’re proud to be a leader in the private swim school industry for over 20 years.
Our mission is simple: to provide high quality swimming lessons in a warm, welcoming environment. We ensure that safety, comfort, and a personal touch is given to each and everyone who comes to our facilities!
The Opportunity
Reporting to the Operations and Business Development Manager, this role will oversee a single location of Davina’s Swim House. In this role you will be working closely with our aquatic and customer service teams, leadership, and clients to create a safe and engaging experience for all. You’ll be at the forefront of overseeing swim programs, mentoring staff, facility maintenance, ensuring client and staff satisfaction, smooth daily operations, and promoting our services in the community.
This role combines management, sales, and customer service responsibilities to help us make a splash in the world.
Who You Are
You’re a forward thinker who thrives in fast-paced, evolving environments. You bring a hands on leadership style and excel at streamlining operations, enhancing customer experience, and driving revenue. You take pride in supporting teams and laying the groundwork for future growth.
Responsibilities Financial and Administrative
- Accurately enter payroll hours into our pay system and update as shift times change
- Monitor the facility’s budget and payroll activity
- Evaluate staffing levels and shift capacity, making shift cuts and staffing adjustments as needed to adhere to budget and facility needs
- Manage the scheduling of classes, instructors, and supervisors to ensure proper coverage
- Maintain accurate records of class enrollments, attendance, and progress
- Lead preparation and execution of team events, special programs, and training
- Ensure staff qualifications are up-to-date and current
- Help monitor session stats like retention, fill rates, and customer satisfaction
- Track, monitor, order, and replenish inventory levels of all necessary supplies (pool, safety, cleaning, office)
Deliver a Great Client Experience
- Be present and approachable on deck; answering questions, addressing complaints, chatting with parents, and resolving concerns with empathy and professionalism
- Foster positive relationships with swimmers and parents to create a welcoming and supportive atmosphere
- Help families feel confident about their swim journey and drive client registration through facility tours, assessments, and program recommendations
- Monitor feedback and reviews to continuously improve the experience
- Support front desk operations with inquiries, billing follow-up, and registration; not just assisting but helping drive conversions
Manage Programs & Sessions
- Quality control throughout the lessons and ensure that the DSH program is being taught and adhered to, as well as the high level of instruction is maintained
- Ensure all programs meet DSH’s quality and safety standards, feel fun, organized, and family-friendly
- Build and update facility schedules to maximize pool time and class availability
- Assign instructors to classes, support smooth deck setup/takedown, and ensure session readiness (progress reports, deck sheets)
- Support teaching and instructional leadership on deck or in-water, including leading or assisting with class demos, daytime teaching, and specific enrollment parameters
- Organize and deliver regular training sessions for staff members to enhance their skills, knowledge and certifications
- Manage all staff schedules and proactively solve any scheduling challenges
- Manage adherence to Lifesaving Society standards in leadership course, and schedule all leadership courses
Support & Grow Our Team
- Lead, mentor, and train a team of Deck Leads, Head Instructors, Instructors, and SCT’s
- Foster a positive, respectful, and supportive team culture by being the go-to person, offering guidance, mentorship, and ongoing training
- Create space for feedback and growth by conducting and tracking…
Title: Facility Manager
Company: Davina’s Swim House
Location: Toronto, Canada
Category:
