Overview
Driver Operations Specialist Jobs in Santiago, Santiago Metropolitan Region, Chile at inDrive
Title: Driver Operations Specialist
Company: inDrive
Location: Santiago, Santiago Metropolitan Region, Chile
Department: Market Operations & Supply
Location: Chile
Description
We are looking for a Driver Operations Specialist in Chile to manage our driver operations process in their region. This role requires strong communication, organizational, and problem-solving skills to ensure operational efficiency.
Key Responsibilities
- Execute on-the-ground driver acquisition initiatives across assigned markets, managing multiple projects simultaneously and ensuring timely, high-quality delivery aligned with the national acquisition strategy.
- Plan, coordinate, and track market-level acquisition projects end to end, including timelines, resources, stakeholders, and dependencies, adapting execution to local conditions and operational constraints.
- Work closely with local teams and cross-functional partners such as Marketing, Operations, Product, and Market Efficiency to coordinate field execution, unblock issues, and ensure seamless rollout of acquisition and retention initiatives.
- Monitor and report on key performance metrics, including New and Active Drivers, Driver Acquisition Cost, Supply Hours, Utilization, and Retention Rates, translating data into clear execution priorities and corrective actions.
- Ensure operational discipline by following defined processes, maintaining accurate documentation, and continuously improving workflows to drive consistency, scalability, and impact across markets.
Skills, Knowledge and Expertise
- Minimum of 2 years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
- Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
- Full professional proficiency in English.
- Strong domain of SQL and project management skills.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
