Overview
Director of Customer Service Jobs in Saint Charles, MO at VROBI SPORTS
Job Description
VROBI Sports established in 2017 is a rapidly growing Veteran owned Sporting Goods Company. We have an excellent opportunity for Director of Customer Service. A positive attitude with award winning customer service skills is a must for this role. If you are a sports minded individual, motivated and want to work with sports teams nationwide on their Uniform and Equipment needs then we want to hear from you!
Job Responsibilities:
– Serve as the lead point of contact for customers before and after their Team Uniform/Equipment purchase communicating by email, phone and occasionally in person
– Drives revenue growth through exceptional service
– Leads support teams to maximize customer retention, identify upsell opportunities and bridge the gap between sales and post sales care.
– Align customer service strategies with revenue targets
– Recruit, train and mentor Team Account Managers
– Build and maintain strong, long-lasting customer relationships
– Assist with customer requests or issue escalations as needed
– Prepares Quotes and Invoices
– Works closely with Art Team and provides direction to meet customers needs
– Assist customer in sizing and developing complete roster for order
– New customer lead generation
Qualifications/Skills:
– Microsoft Office
– Attention to detail
– File Management
– Self motivated
– Communication skills
– Able to work independently or within team environment
Education and Experience:
– Bachelors Degree Required
– Sales background preferred
– Demonstrated experience handling multiple customers/projects simultaneously
– Proficiency in Microsoft Office Products
Pay: $50,000.00 – $60,000.00 per year
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Title: Director of Customer Service
Company: VROBI SPORTS
Location: Saint Charles, MO
