Overview
CX Project Assistant Jobs in Jakarta, Indonesia at Transcosmos Indonesia (Official)
Title: CX Project Assistant
Company: Transcosmos Indonesia (Official)
Location: Jakarta, Indonesia
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Responsibilities:
- Conduct competitor benchmarking and research to support platform improvement.
- Analyze NPS, PSAT, surveys, and social media feedback to identify root causes and suggest enhancements.
- Assist in preparing insights and recommendations through structured reports.
- Review user feedback entries and communication materials to ensure clarity and quality.
- Manage customer feedback by categorizing issues, raising tickets, and following up until resolution.
- Support UAT for new features and projects (up to 5/month), including UI flow reviews and bug identification.
- Coordinate with local and regional teams for project planning, go-live readiness, and process improvements.
- Provide research support for ad hoc studies, including recruitment and documentation during interviews.
Qualifications:
- Bachelor’s degree in any field.
- Minimum 2 years of relevant working experience.
- Strong verbal and written communication skills in English (Mandatory).
- Familiarity with e-commerce platforms and digital ecosystems.
- Solid understanding of customer care operations and service processes.
- Hands-on experience in conducting User Acceptance Testing (UAT), including reviewing UI/UX and communication materials.
- Proven experience in desk research and competitor benchmarking.
- Exposure to data analytics, project management, or e-commerce is a plus.
- Able to join immediately (great advantages!)
Kindly submit your updated CV through: bit.ly/HiringJKT-Transcosmos
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
