Overview
Customer Support Specialist Jobs in Sliema, Malta at iOENT
Title: Customer Support Specialist
Company: iOENT
Location: Sliema, Malta
We’re looking for a customer-focused and solutions-driven Customer Support Specialist to join our growing Customer Operations team. In this role, you’ll be the first point of contact for our customers, delivering exceptional support through chat, email, and social media while ensuring every interaction leaves a positive impression. You’ll thrive in a fast-paced and ever-evolving environment where innovation, collaboration, and customer satisfaction are at the core of everything we do. If you’re empathetic, tech-savvy, and passionate about creating outstanding customer experiences, we’d love to hear from you.
What You’ll Do
- Support customers in a professional, empathetic, and customer-first manner via chat, email, and social media channels;
- Investigate, escalate, and resolve customer inquiries using internal tools and by collaborating with multiple back-office teams;
- Work closely with internal departments and external partners to ensure smooth issue resolution and customer satisfaction;
- Monitor and analyse customer behavior and metrics using data and reporting tools;
- Handle sensitive communications related to fraud, security, and compliance matters with accuracy, professionalism, and discretion;
- Generate and provide transaction reports for customers when required;
- Contribute to upselling and conversion initiatives related to cryptocurrencies, promotions, and other revenue-generating activities;
- Act as a strong advocate for the best possible customer experience across the company.
What We’re Looking For
- Native-level fluency in written and spoken English, additional language skills are highly valued
- Excellent communication and interpersonal skills, both with customers and internal teams;
- Strong attention to detail and problem-solving abilities;
- Ability to multitask, prioritize effectively, and adapt quickly in a dynamic environment;
- Tech-savvy mindset with confidence using computers, systems, and new technologies;
- A collaborative team player with a proactive and positive attitude;
- Previous experience handling demanding customers or working in customer support is considered an advantage.
What We Offer
- Paid annual leave in accordance with local legislation;
- Birthday day off to celebrate your special day;
- 3 additional wellness days per year;
- Access to the Bupa Digital Healthcare Program;
- Monthly sports compensation (€70/month via reimbursement);
- Learning & Development budget in line with company policy;
- Team event budget to support team building and social activities.
