Overview
Customer Support Specialist Jobs in United States at RemoteHunter
Title: Customer Support Specialist
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the commercial media and entertainment industry, focusing on transforming how businesses use TVs by integrating premium live sports and entertainment content with innovative marketing tools. It addresses the challenge of limited control and engagement options for business owners by providing a cloud-based platform that delivers exclusive content, including NFL Sunday Ticket, alongside smart promotions and partnerships. This platform enhances customer engagement and supports business growth across venues like bars, restaurants, and hotels. Founded in 2023 with strategic investments from major industry players, the organization is positioned to expand its reach as a leading provider of on-premises entertainment and marketing solutions.
2. About the Opportunity:
The Customer Support Specialist role is critical for delivering real-time technical assistance to users of the organization’s digital signage and streaming platform. This remote position supports customer satisfaction by resolving issues related to device installation, streaming, and connectivity, especially during live events. The role contributes directly to maintaining service reliability and improving the customer experience by collaborating with internal teams and managing escalations with outsourced partners. Flexibility to work evenings, weekends, and holidays is essential due to the nature of live event scheduling.
3. Responsibilities:
• Respond to inbound customer support tickets from initial contact to resolution
• Troubleshoot device installation, streaming, connectivity, and registration issues
• Collaborate with Engineering and Product teams to enhance the streaming platform
• Liaise with outsourced support partners to resolve escalated conflicts and ensure service consistency
4. Requirements:
• Bachelor’s degree preferred
• At least 2 years of experience in customer service, technical support, or operations
• Basic knowledge of network connectivity and strong interest in sports and entertainment
• Self-motivated with ability to work independently in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Clear, patient, and professional communication skills
• Availability to work seven days a week, including evenings and weekends, according to event schedules
• Fluent in spoken and written English; Spanish is a plus
• Reliable high-speed internet capable of streaming 4K on multiple devices simultaneously
5. Pay Range and Compensation Package:
• The anticipated base hourly wage range for a new hire is $20 – $25 per hour, with hiring typically at the mid-range based on qualifications. Higher salaries may be considered for exceptional candidates.
6. Benefits & Perks:
• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• Professional development programs
• Access to senior management and mentoring
• Employee recognition program
• Paid parental leave
• Mental health and recharge days
• 401k match
• Pre-tax transportation benefits
• Employee assistance program
• In-person and virtual social events, including team highlights, cultural and diversity spotlights, and happy hours
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
