Overview
Customer Support Specialist Jobs in Delhi, India at inDrive
Title: Customer Support Specialist
Company: inDrive
Location: Delhi, India
Department: Global Customer Support
Location: India
Description
We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Hindi and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system.
The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information.
Join us to be the voice of our brand and help continuously elevate our customer experience!
Key Responsibilities
• Handle multiple live chat conversations simultaneously with customers.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction.
• Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
• Document customer interactions and update customer records accurately in the CRM.
• Follow up on unresolved cases to ensure proper and satisfactory resolution.
• Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support.
• Exceed customer expectations by providing accurate information and an excellent service experience.
Skills, Knowledge and Expertise
- Fluency in Hindi and English (both spoken and written).
- Strong digital literacy.
- Excellent data entry and writing skills.
- Good knowledge of Google products (Google Sheets, Google Docs).
- Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
- Strong verbal and written communication skills.
- Fast and accurate typing skills
- Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho.
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location
