Overview
Customer Support Representative Jobs in Vadodara, Gujarat, India at Alpha Dezine
Title: Customer Support Representative
Company: Alpha Dezine
Location: Vadodara, Gujarat, India
Company Description
Alpha Dezine is a leader in licensed design compliance and brand management, catering to prestigious organizations like the NHL, NCAA, NFL, NBA, and MLB. We specialize in providing innovative and cost-effective licensed merchandise solutions to schools, collegiate institutions, and sports teams. Our custom PaaS and AI-powered middleware solutions streamline approval processes and enhance efficiency for licensing suppliers and merchandise manufacturers. With decades of experience, we empower our clients with competitive advantages through seamless integration and time-saving tools. Join us in transforming the world of design compliance and brand management.
Job Type: Full-Time
Working Days: Monday to Friday
Working Shift: US Shift
Work Mode: In-person
Location: Vadodara (Sarabhai Campus)
Job Overview:
We are looking for a proactive and detail-oriented Customer Support Representative (CSR) to join our dynamic team. The CSR will serve as the key communication link between our US-based clients and our in-house graphic design team. The ideal candidate should have strong communication skills and the ability to understand and relay design requirements clearly.
Key Responsibilities:
- Act as a liaison between US clients and the internal design team.
- Receive job details via email or phone call and process order entries in internal portals.
- Understand design requirements related to vector files, business cards, envelopes, or promotional product mock-ups.
- Accurately communicate customer instructions and expectations to designers.
- Make outbound calls to confirm artwork details and ensure client satisfaction.
- Provide follow-up support to ensure smooth execution and timely delivery.
- Maintain high-quality documentation of communication and order details.
Requirements:
- Bachelor’s degree in commerce, Arts, or Journalism.
- Excellent verbal and written English communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Strong attention to detail and interpersonal skills.
- Basic understanding of graphic design concepts is a plus (not mandatory).
