Overview
Customer Support Representative Jobs in Antwerp, Flemish Region, Belgium at Twizzit
Title: Customer Support Representative
Company: Twizzit
Location: Antwerp, Flemish Region, Belgium
Providing customers with a seamless experience
About The Job
As a Customer Support Representative at Twizzit, you will provide support to our customers (both written and spoken), ensuring their experience of using our products and services is seamless.
You will build strong relationships with customers, maximise their benefit from our offerings, and assist in overcoming any challenges they may face. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.
About You
We're looking for a confident, self-reliant colleague who strives to achieve the best outcome for our highly-valued customers.
Essential
- You have a natural likeability;
- You have excellent command of Dutch, French and English;
- You are a good listener and a strong communicator;
- You write clearly and effectively;
- You have empathy and patience in handling customer inquiries;
- You are available 38 hours per week.
Preferred
- You have experience in customer success, support, onboarding, implementation or account management roles;
- You have experience with CRM software (e.g. Salesforce, HubSpot) and/or support ticketing systems (e.g Intercom, Freshdesk, Zendesk);
- You are familiar with the company’s industry;
- You have an affinity with sports and/or clubs and foundations.
What We Offer
- A competitive base salary, aligned with your knowledge and experience;
- Coaching and training programs;
- Hybrid working options;
- Inspiring offices in the heart of Utrecht, Antwerp and Assen;
- A flat organisational structure, with short lines to management;
- Full paid public transport for work purposes;
- Company laptop (MacBook);
- Regular team outings;
- Time off on all national holidays.
Ready to help our clients grow?
Great! Let us know as soon as possible.
Still have questions about this vacancy? Feel free to reach out to [email protected]— he'd be happy to help!
