Overview
Customer Support & Operations Specialist Jobs in Nicosia, Cyprus at PIS Fitness
Title: Customer Support & Operations Specialist
Company: PIS Fitness
Location: Nicosia, Cyprus
Customer Support & Operations Specialist
📍 PIS Fitness | Nicosia, Cyprus
PIS Fitness is looking for a friendly, organised, and people-oriented Customer Support & Operations Specialist to join our team. The role combines customer service (online, by phone, and in-store) with order management, logistics coordination, and day-to-day operations support.
Main Responsibilities:
- Handle customer orders online and on-site, and prepare them for local and international shipping
- Plan the delivery schedule (company car provided) and coordinate daily with the technical and sales teams on tasks and weekly programs
- Update the system with tracking numbers and keep customers informed
- Reply to customer enquiries via email, phone, and in person at the shop
- Handle challenging customers calmly and professionally, ensuring a positive resolution
- Keep track of inventory and stock, and update the website accordingly
- Place and follow up on orders from producers/manufacturers
- Issue invoices and maintain accurate records
- Organise storage areas and support overall logistics and organisation
Requirements:
- Excellent communication skills in Greek and English (a must)
- Polite, well-mannered, and great with people
- Ability to handle challenging customer interactions with empathy and professionalism
- Strong organisational skills and attention to detail
- Valid driving licence
- Reliable, punctual, and professional attitude
- Interest in gym, fitness, and sports is considered a plus
What We Offer:
- Stable full-time position
- Company vehicle provided for deliveries during working hours
- Working hours: 08:30 – 17:00 (including 30-minute lunch break)
- Opportunity to work with premium fitness equipment and gym projects across Cyprus
- Friendly and professional working environment
- Employee discount on PIS Fitness products
📩 Send your CV to [email protected] with the Subject Line "Customer Support"
