Overview
Customer Success Manager Jobs in Hamburg, Germany at Sporting Rock GmbH
Title: Customer Success Manager
Company: Sporting Rock GmbH
Location: Hamburg, Germany
At Sporting Rock, we don’t just build software — we organize the world of sports through powerful digital platforms. As an ambitious IT startup based in Hamburg, we blend engineering excellence, agile culture, and a shared passion for sports.
We are an international team of innovators, problem-solvers, and makers. We work with self-driven squads, focus on clean code, and take full ownership of what we build.
As our Customer Success Manager, you’ll be the trusted partner for our clients, ensuring they achieve maximum value from our digital platforms. You’ll work closely with customers, product, and engineering teams to drive adoption, satisfaction, and long-term success.
If you're looking for a role where relationships matter, impact is visible, and your work directly influences customer loyalty — we’d love to meet you!
🎯 What You’ll Do?
- Own and manage relationships with key customers, ensuring long-term satisfaction and loyalty
- Act as the main point of contact for customers throughout their lifecycle
- Onboard new clients and guide them through implementation, adoption, and best practices, providing support
- Understand customer goals and proactively help them achieve success with our solutions
- Monitor customer usage, satisfaction, and engagement to identify risks and opportunities
- Collect customer feedback and translate insights into actionable input for product, development, and operations teams
- Collaborate closely with product, engineering, and sales to ensure customer needs are addressed
- Drive the internal evolution of the Customer Success department by optimizing processes and increasing operational efficiency
- Develop and maintain the Knowledge Base and customer documentation to empower users and streamline support
- Contribute to customer success strategy by identifying trends, best practices, and areas for improvement
💡 What You Bring?
- Bachelor’s or Master degree in Business, IT, Communication, or a related field
- 3+ years of Experience in Customer Success, Account Management, or a similar customer-facing role (ideally in SaaS or IT)
- Strong communication and relationship-building skills
- Problem-solving mindset with a focus on customer value and outcomes
- Ability to work cross-functionally with product, tech, and business teams
- Organized, proactive, and comfortable managing multiple customers at once
- Fluency in German and/or English, written and spoken
🌟 Bonus Points:
- Experience working in a startup or fast-growing tech environment
- Familiarity with SaaS platforms or digital products
- Interest in or knowledge of sports tech
🚀 Why Join Us?
- Full ownership and autonomy in your area of responsibility
- Competitive salary with a 40-hour workweek
- Support for your professional growth and learning
- Stylish loft office in St. Georg, Hamburg — with great public transport and a pool table!
- Apple MacBook and top-notch tools for your daily work
- A relaxed, collaborative startup culture with motivated and friendly colleagues
Now only one thing is missing: your application!
We are looking forward to reading your CV.
We will contact only the shortlisted candidates.
Let’s build the future of sports — together with our customers !
