Overview
Customer Success – Fitness Industry Jobs in Spain at FitnessKPI
Title: Customer Success – Fitness Industry
Company: FitnessKPI
Location: Spain
🚀 We’re Hiring! Customer Success Specialist (Remote)
Industry Focus: Fitness & Sports Facilities Management
At FitnessKPI, we are a fast‑growing tech company offering B2B SaaS solutions for fitness centers and sports facilities. Our mission is to help operators improve performance, retention, and decision‑making through data intelligence and automation. We are looking for a Customer Success Specialist with strong experience in managing fitness centers or sports facilities and excellent English communication skills. If you are passionate about helping clients succeed, optimizing processes, and building long‑term relationships, we want to meet you.
Responsibilities
- Serve as the communication bridge between the Integration team and clients to ensure smooth and fast onboarding.
- Measure and improve customer satisfaction, extend customer lifecycle, and increase referrals.
- Identify client needs, gather suggestions, and propose effective solutions.
- Build trust through clear and proactive communication, ensuring clients fully leverage FitnessKPI by integrating multiple data sources.
- Strengthen loyalty and generate additional revenue through upselling services and encouraging referrals.
- Deliver individual and group consultancy and training sessions, monitoring KPIs related to operations and retention.
Requirements – Must‑have
- Experience managing fitness centers, gyms, or sports facilities (minimum 2 years).
- Strong customer service skills and ability to analyze operational and commercial data.
- Excellent communication skills in English (C1 level).
- Team‑oriented mindset, responsibility, and a strong sense of ownership.
- Commitment to the project and desire to grow within a fast‑expanding company.
Location
This is a 100% remote position.
Profile
We are seeking professionals with hands‑on experience in fitness center or sports facility management, capable of providing expert guidance and understanding the real operational challenges of our clients.
Growth Opportunities
FitnessKPI is growing rapidly, offering strong career development opportunities for ambitious team members who want to take on more responsibility over time.
Our Values
We work with honesty, teamwork, and a strong customer‑centric mindset. These values guide everything we do and are essential for anyone joining our team.
Join Us
Be part of a company that is transforming the fitness industry through innovation, data, and exceptional customer service.
