Overview
Customer Service Representative Jobs in Houston, TX at Bowtech Archery
COMPANY OVERVIEW
For nearly 30 years, Bowtech has been a leader in premium archery equipment, delivering innovative products trusted by hunters, target shooters, and outdoor enthusiasts around the world. Guided by our motto, Refuse to Follow®, we are committed to quality, craftsmanship, and creating exceptional experiences for the communities we serve. Proudly manufacturing our products in the USA, we foster a culture built on respect, teamwork, and continuous improvement. Whether you share a passion for archery and the outdoors or are simply eager to learn and contribute, we invite you to become part of our supportive and dedicated team.
POSITION OVERVIEW
Under the direction of the Customer Service Lead, the Customer Service Representative provides exceptional support to dealers and consumers by assisting with technical questions, product inquiries, orders, and warranty-related matters. This position plays a key role in delivering outstanding customer experiences while supporting Bowtech’s commitment to quality, innovation, and service excellence.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Respond to incoming phone calls and emails from dealers and consumers regarding Bowtech products and services.
- Provide technical support and guidance related to bow maintenance, tuning, and troubleshooting.
- Process warranty claims and service requests while ensuring accurate documentation and timely resolution.
- Collect and maintain detailed records of customer interactions, inquiries, and resolutions within company systems.
- Exercise sound judgment to determine appropriate solutions and service recommendations.
- Process incoming bows for repair and communicate repair estimates with dealers when necessary.
- Remain professional and composed while handling high-volume workloads and difficult customer situations.
- Escalate unusual or complex issues to the Product/Warranty Service Manager as appropriate.
- Process dealer orders and payment information accurately.
- Collaborate with Sales and Parts Fulfillment teams to support dealer growth and ensure timely order completion.
- Maintain a clean, organized, and safe work environment.
- Follow all departmental policies, procedures, and safety guidelines.
CROSS-TRAINING AND BRAND SUPPORT
- Provide customer and warranty support for Bowtech accessory brands.
- Assist with seasonal and high-volume service demands across multiple product categories.
- Maintain knowledge of products and components across all supported brands.
- Work collaboratively with cross-functional teams to ensure consistent service and technical expertise throughout the organization.
PREFERRED QUALIFICATIONS
- Experience supporting manufacturing companies, retailers or warranty programs
- Passion for archery, hunting and the outdoor lifestyle.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- Minimum of two years of customer service or related support experience.
- Minimum of two years of experience with archery equipment or outdoor sporting goods.
- Working knowledge of bow mechanics, components, and tuning.
- Proficiency with Microsoft Word, Excel, Outlook, and the ability to learn company-specific software applications.
- Basic mathematical and problem-solving skills.
- Ability to perform effectively in a fast-paced environment and manage multiple priorities.
- Strong interpersonal, verbal, and written communication skills.
- Commitment to providing exceptional customer service while building positive relationships with customers, dealers, and coworkers.
WHY JOIN BOWTECH?
At Bowtech, we are passionate about innovation, quality, and teamwork. We offer a collaborative culture where employees have the opportunity to make an impact, develop professionally, and support products trusted by archers around the world. Whether you’re an experienced industry professional or eager to grow your skills, Bowtech provides an environment where people can succeed together.
EQUAL EMPLOYMENT OPPORTUNITY
Bowtech is an equal opportunity employer and is committed to creating an inclusive workplace where everyone feels welcome and valued. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- outdoor sporting goods or archery: 2 years (Required)
Willingness to travel:
- 25% (Required)
Work Location: Hybrid remote in Houston, TX 77008
Title: Customer Service Representative
Company: Bowtech Archery
Location: Houston, TX
