Overview
Customer Service Representative Jobs in Winston-Salem, NC at Unrivaled Teamwear
Title: Customer Service Representative
Company: Unrivaled Teamwear
Location: Winston-Salem, NC
Overview
Brief Description
The Customer Service Representative plays a critical role in delivering an exceptional customer experience by supporting sales partners, managing order lifecycles, and ensuring accurate and timely order processing. This role serves as a primary point of coordination between Sales, Supply Chain, Accounting, and Business Integration teams, ensuring orders are entered, tracked, and fulfilled accurately using SAP S/4HANA Order Management and related systems.
The Customer Service Representative is expected to be detail-oriented, solutions-driven, and proactive in maintaining strong professional relationships while upholding the company’s standards for accuracy, responsiveness, and service excellence.
About Unrivaled Teamwear
Unrivaled Teamwear serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, each an industry leader in the sports and team apparel space. Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.
Job Responsibilities
- Accurately enter and maintain customer orders within SAP S/4HANA Order Management systems. Includes manual and EDI orders.
- Validation of SKU-level attributes (style, color, size, and pricing)
- Order lifecycle tracking from entry through fulfillment.
- Monitor order status and proactively communicate availability, production updates, and container tracking information to Sales and internal stakeholders.
- Research, troubleshoot, and resolve order-related issues by collaborating cross-functionally with Sales, Supply Chain, Accounting, and Business Integration teams.
- Maintain accurate records and system data including master files, standing orders, material determinations, and UPC databases.
- Serve as a reliable point of contact for customer inquiries, providing prompt, professional, and solutions-oriented responses.
- Maintain daily order activity tracking and provide regular status updates to the Retail Service Manager.
- Uphold the company’s professional reputation by delivering consistent, high-quality customer service.
- Assist Sales with new customer setup and onboarding processes.
- Prepare and distribute product literature, CADs, colorways, price lists, and product samples as requested.
- Coordinate with the Accounting Department regarding billing, credits, and account-related questions.
- Support internal teams by sharing information, providing documentation, and assisting with special projects or peak workloads.
- Participate in team meetings, training sessions, and cross-functional discussions as required.
- Perform additional administrative or clerical duties as assigned to support business needs.
Minimum Qualifications
- High school diploma or equivalent.
- Prior customer service and data entry experience (retail or order management preferred).
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Experience working with ERP systems; SAP S/4HANA Order Management experience strongly preferred.
- Strong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders.
- Proficiency with PC-based systems, office equipment, and standard business tools.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.
EOE/AA: Minorities/Females/Veterans/Disabled
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.
