Overview
Customer Service (Night Shift) Onsite 100% Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at GBG Group Services Limited Liability Company
Title: Customer Service (Night Shift) Onsite 100%
Company: GBG Group Services Limited Liability Company
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Working Hour: 8pm – 5am (5 days/ week, 2 random days off/week)
Location: The Grace Tower – 71 Hoang Van Thai, Tan Phu Ward, District 7, Ho Chi Minh City.
About Us
We are a global leader in ticketing services, providing seamless online experiences for a wide range of sports, concerts, and live events. Our platforms, including Gigsberg and Football Ticket Net, serve fans worldwide with access to top events and football matches. Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings.
RESPONSIBILITIES:
As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding journey.
– Answer questions from customers by chatting, emailing, and/or talking on the phone.
– Work with clients who have complaints, orders, or require information about services purchased from the company while maintaining a positive attitude and calmly responding.
– Cooperate with other staff to solve problems.
– Follow communication procedures, guidelines, and policies.
– Listen and resolve customers’ concerns, issues, and questions to your best ability.
– Prepare customer reports by gathering data collected during customer interactions.
– Refer issues and questions to managers if necessary.
WORKING TIME:
– For NIGHT SHIFT: you will work 5 night working shifts a week. Starting from 8PM until 5AM. (Salary from 12 – 13M NET)
– You will have TWO random days off/week, this will be decided by the company.
CANDIDATE REQUIREMENT
– Excellent English communication, speaking confidently and fluently (Clear voice).
– Having at least 1 year of experience in related fields.
– Proactive, helpful, and willing to learn.
– Must work in the office. (No remote and hybrid option)
BENEFITS:
– 12 days of annual leave.
– Salary review once a year.
– Gifts on international/national holidays. (Women's day, Valentine's Day,..)
– Annual Health Check.
– Social Security covered.
– Beautiful hi-tech office.
– Snack bar and beverages provided by the company.
LOCATION: The Grace Tower – 71 Hoang Van Thai Street, Tan Phu Ward, District 7, HCMC.
