Overview
Customer Service Intern Jobs in Ho Chi Minh City, Vietnam at Sunrise Events Viet Nam (SEV)
Title: Customer Service Intern
Company: Sunrise Events Viet Nam (SEV)
Location: Ho Chi Minh City, Vietnam
Sunrise Events Vietnam organizes some of the most well-recognized mass participation sporting events in Vietnam, such as the Techcombank Ho Chi Minh City International Marathon and the IRONMAN Vietnam in Da Nang. We specialize in end-to-end experiences that bring together local governments, corporate partners, and consumers to promote active lifestyles and sports tourism throughout Vietnam.
Covering everything from conceptualization to event day, we have built a track record of delivering large-scale, signature, and multi-year events that have garnered local and international media coverage and recognition, provided value to the communities we serve, and expanded the health and wellness ecosystem in Vietnam.
Position Title: Customer Service Intern
Type: Full Time/Part time
Reporting to: Customer Service Leader
Location: On-site: HCMC and events locations in Vietnam
Duration: 3 – 6 months
Allowances: 3,500,000 VND per month
Sunrise Events Vietnam (SEV) is recruiting a Customer Service Intern who will be working closely with our Sales Department team to service our Athlete Experience for the SEV portfolio which includes up to 8 calendar events and includes tickets and registration. The role will include delivering a great experience to all our athletes and customers. You will be responsible for taking care of Athlete experience, client management and registration.
Key Responsibilities:
- Respond to customer requests and concerns through various channels for all of SEV's events (Facebook fanpage, email, Zalo, phone call,..).
- Collaborating with other departments to resolve customer issues.
- Executing assigned tasks when needed.
- Handling cases related to category changes, distance changes, refund and direct registrations..
- Collaborating with other departments to resolve customer issues.
- Other task assigned by leader/manager
Skills required:
- Adaptability and flexibility
- Problem-solving abilities
- Teamwork and collaboration
- Willingness to seek feedback
Requirements:
- Fluent in English is a plus
- Experience using AI-powered tools
- Experience as a Customer Service is a plus
- Relevant majors may include organizing events, public relations, marketing, or other customer-facing fields is a plus
- Familiarity with email, MS office (Word, Excel, Powerpoint)
- Willing to work weekends and during events.
