Overview
Customer Resolution Specialist Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at inDrive
Title: Customer Resolution Specialist
Company: inDrive
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Department: Global Customer Support
Location: Malaysia
Description
We are looking for a dedicated Customer Resolution Specialist to join our Malaysia team. If you thrive in a fast-paced environment, stay calm under pressure, and are passionate about delivering exceptional customer experiences, we want to hear from you!
Key Responsibilities
Customer Engagement
- Responding to customer inquiries via phone and email, delivering clear and professional communication, addressing concerns, and ensuring a consistently high standard of service.
Case Handling
- Managing sensitive and complex situations effectively, including conflict resolution, escalated complaints, and cases requiring careful judgment and discretion.
Administrative Processing
- Reviewing and actioning user requests through internal platforms, including appeals, follow-ups, and email correspondence.
Reporting & Analysis
- Collecting and organizing relevant data to support operational reporting and trend analysis.
Operational Enhancement
- Proactively identifying gaps in current workflows and recommending improvements to increase efficiency and reduce case recurrence.
Skills, Knowledge & Expertise
- Strong verbal and written communication skills in English and Malay languages.
- High level of resilience and accountability in demanding situations.
- Self-driven with a proactive, solutions-oriented mindset.
- Ability to manage high volumes of work across multiple tasks simultaneously.
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location
