Overview
Customer Relationship Executive Jobs in Bengaluru, Karnataka, India at South United Football Club
Title: Customer Relationship Executive
Company: South United Football Club
Location: Bengaluru, Karnataka, India
Position Overview:-
As a Customer Relationship Executive, you will spearhead the academy’s sales initiatives—actively sourcing, engaging, and converting leads into enrollments to drive revenue growth. You will showcase the value of our programs through persuasive presentations and personalized outreach, close sales opportunities, and exceed enrollment targets. Utilizing CRM insights and data-driven strategies, you’ll nurture relationships with prospects and families, ensuring each interaction moves them further down the sales pipeline while maintaining a top-tier customer experience.
Responsibilities:
- Lead Generation & Conversion: Proactively source and follow up on leads through calls, emails, and on-site interactions. Drive enrollment targets by converting prospects into enrolled students.
- Sales & Upselling: Present and sell academy programs (camps, memberships, clinics) and add-on services. Identify opportunities for upselling or cross-selling additional training modules, merchandise, or event tickets.
- Onboarding & Client Engagement: Ensure a smooth onboarding process for new students and maintain ongoing engagement with enrolled students and their parents, providing guidance and information to maximize their experience at the academy.
- Customer Support: Provide prompt, professional responses to customer queries and resolve any issues or complaints efficiently to maintain high satisfaction levels and reinforce a positive academy image.
- Cross-Department Coordination: Coordinate with coaching staff, admissions, sales, and administrative teams to meet client needs (e.g., scheduling, information requests) in a timely manner and align with academy operations.
- CRM Data Management: Maintain accurate records of all customer interactions, leads, sales activities, and transactions in the academy’s CRM system (e.g., Zoho CRM). Utilize CRM to schedule follow-ups, track sales pipelines, and personalize client communications.
- Feedback Collection & Reporting: Gather feedback and testimonials from students and parents. Analyze sales performance and client satisfaction metrics; generate reports for management to inform strategy and improve offerings.
- Event and Communication Support: Assist in organizing and promoting client-oriented events (orientation sessions, tournaments, open houses) and communicate event details or schedule changes to all relevant clients.
- Strategy Alignment: Align client outreach, sales efforts, and service practices with the academy’s overall enrollment, revenue, and retention goals.
Requirements and Skills:
- Education: Bachelor’s degree in Business Administration, Marketing, Sports Management, or a related field.
- Experience: 1–3 years of experience in customer service, client relations, or sales—preferably in a sports or education environment.
- Sales Acumen: Demonstrated ability to meet or exceed enrollment or sales targets through effective communication, negotiation, and relationship-building.
- CRM Proficiency: Proficiency in Customer Relationship Management software (especially Zoho CRM or similar platforms) for managing leads, tracking sales pipelines, and streamlining communications.
- Communication Skills: Excellent written and verbal communication with a customer-centric and sales-focused approach.
- Interpersonal Skills: Strong people skills; ability to build rapport and trust with prospects, clients, and internal teams.
- Organizational Skills: Exceptional organizational and time-management abilities to handle multiple inquiries, sales activities, and tasks in a fast-paced environment.
- Problem-Solving: Sharp problem-solving aptitude and attention to detail, especially in addressing customer issues or objections to close sales and ensure satisfaction.
- Knowledge of Sports/Education: (Preferred) Familiarity with the sports industry, football terminology, or experience working in a sports academy
KPIs & Performance Metrics:
- Proven track record in tele-sales, business development, or direct sales roles.
- Experience working in a sports academy, sports club, or educational institution in a customer-facing sales role.
- Demonstrated passion for sports, youth development, or fitness – able to connect with the academy’s mission and culture.
- Multilingual ability (regional language proficiency) to communicate effectively with a diverse client base.
