Overview
Corporate Customer Service Associate (Remote) – Sporting Goods Jobs in Burlington, Ontario, Canada at JRoss Retail Recruiters
Title: Corporate Customer Service Associate (Remote) – Sporting Goods
Company: JRoss Retail Recruiters
Location: Burlington, Ontario, Canada
This sporting goods buying group is seeking an enthusiastic Corporate Customer Service Associate (Source for Sports), who will be a member of the Marketing team. Reporting to the Digital & E-Commerce Manager, this full-time position will play a critical role in website sales and in providing customers and brick-and-mortar store locations with a positive brand experience and timely response to inquiries. The ideal candidate for this position must have excellent people skills, be a strong communicator, organized, and a problem solver. You are a strong writer who understands the importance of quality communication and the role it plays in resolution. You must demonstrate keen attention to detail with a high degree of organization.
This role requires the successful candidate to work independently and within a team environment, to support their overall e-Commerce objectives, while also working as the ‘air traffic controller’ with customers and stores. If you're ready to bring your passion for sports and customer service expertise to a dynamic team, apply now and be part of our client's mission to do everything they can to help each customer find what fits their game.
Remote: Must live in Ontario
The work schedule is 12 – 8 p.m. Monday to Thursday, Friday 10 – 6 p.m.
The salary range is $50K-51K. 3 weeks vacation plus great benefits!
Description
- Key point of contact for all customer service inquiries relating to general customer service and website customer service.
- Work with the internal team to develop solutions and provide timely feedback to customers.
- Ensure the smooth operations of the website by assisting customers and store staff by rerouting, cancelling, adjusting, editing, refunding, and returning orders, and handling complaints by phone and by email.
- Support store staff with the order management system, processes, and procedures.
- Answer customer inquiries about product availability.
- Analyze current processes and procedures and identify ways to improve.
- Assist in the training and development of new members of the Customer Service team.
- Attend meetings with the Digital & E-Commerce Manager to discuss initiatives and activities.
- Assist with the monitoring of phone coverage.
- Participate in the buying process to understand vendor marketing direction, new product launches, and key messages.
- Redirect sponsorship requests to local stores.
- Support the Chief Marketing Officer and the Marketing department with translation requests
Requirements
- 2 years of customer service experience, ideally working with a Customer Service ticketing system to track customer inquiries for follow-up and completion
- Post-secondary degree, diploma or certificate in a related field, or equivalent experience
- Proficiency in all Microsoft Office programs for effective communication and organization
- Excellent written and oral communication skills with flawless grammar and spelling
- A team mindset with the ability to work in collaboration with marketing and internal cross-functional team members, store-level staff, and store owners
- Ability to multitask and prioritize with minimal supervision in a fast-paced team environment
- Strong interpersonal skills and ability to communicate confidently and respectfully, even when faced with conflict
- Analytical problem solver
- Strong project management and organizational skills
- Passion and knowledge regarding E-Commerce and Sporting Goods is an asset
This is an ideal position for a candidate who thrives in a fast-paced environment where every day is different. You enjoy assisting people and like connecting with both customers and store staff who are fulfilling e-commerce orders. You are a communications specialist and will be accountable for timely communications and conflict resolution. You are comfortable working in a digital environment, communicating with customers and stores by email and by phone.
Contact Liz Crompton at 416.410.5316 x6 or submit your resume in confidence below.
