Overview
Club Manager San Francisco Jobs in San Francisco, CA at Bay Padel
About Bay Padel
Bay Padel is the Bay Area’s fastest-growing padel, pickleball, and wellness club, with locations across San Francisco and the South Bay. We exist to build a professional, inspiring environment where people of all backgrounds can connect, grow, and find belonging through the consistent pursuit of excellence, community, and personal elevation.
We are building a place where members come to compete, improve, and belong, and where the team behind the experience takes as much pride in the details as the players do on the court. As we expand across California, we are looking for people who share that standard.
Role Overview
The Club Manager is the operational heart of Bay Padel’s Treasure Island and Dogpatch locations. This role owns the day-to-day running of both clubs, covering padel, pickleball, and fitness, and is directly accountable for the P&L of both locations. The Club Manager reports directly to the VP of Operations & Sports.
Treasure Island and Dogpatch are Bay Padel’s most established clubs and they are still growing. Dogpatch is currently in the middle of a major expansion, adding four outdoor padel courts and seven outdoor pickleball courts, making this a particularly dynamic moment to step into the role.
This is not a caretaker role. The Club Manager is expected to bring initiative, propose process improvements, and actively participate in programming decisions alongside the Head Coaches and VP of Operations & Sports.
Responsibilities
Revenue & Financial Accountability
- Own the clubs’ P&L, monitoring revenue, costs, and profitability across both locations.
- Monitor location performance against targets and proactively identify opportunities to grow revenue and reduce costs.
Event Execution
- Serve as the project manager for club events, tournaments, leagues, and special activations, ensuring smooth execution in accordance with planning from the Marketing and Strategy team.
- Plan and coordinate event logistics well in advance, including staffing, equipment, court setup, vendor coordination, and communication timelines.
- Oversee event setup and breakdown, ensuring courts, common areas, and equipment meet Bay Padel standards.
- Coordinate with internal teams and external vendors as needed, including equipment, signage, food and beverage, and rentals.
Member Experience
- Own the on-floor member experience across both locations, including atmosphere, feedback, and day-to-day satisfaction across padel, pickleball, and fitness.
- Handle member complaints centrally in partnership with the customer success team.
- Execute member experience standards set by the VP of Operations & Sports and the customer success team, feeding back regularly to refine those standards.
Front Desk Management
- Directly hire, train, schedule, and manage all front desk staff across both locations.
- Execute sales and customer service standards set by Bay Padel, providing regular coaching and feedback to front desk staff.
- Propose staffing and service process improvements.
Facility Operations
- Execute, enforce, and actively evolve operational procedures and task lists as the club grows, maintaining high standards across both locations and updating processes regularly so they reflect how the club actually operates.
- Oversee the Dogpatch outdoor expansion, ensuring new courts are integrated smoothly into daily operations for members and staff.
- Identify opportunities for process improvement and propose new procedures to the VP of Operations & Sports for approval and potential rollout across all clubs.
Maintenance
- Own the maintenance of both locations, with a defined budget and the freedom to decide how best to use it, whether through in-house staff or third-party vendors.
- Act as the primary point of contact for all repair and maintenance requests. Maintain a proactive schedule that prevents issues before they affect the member experience.
- Execute maintenance decisions independently within the given budget. If additional budget is needed, bring a clear case to the VP of Operations & Sports, reviewed at the weekly KPI and budget meeting.
- Own the cleanliness outcome across all indoor and outdoor court areas, regardless of whether cleaning is handled in-house or by a third-party vendor.
Programming & Head Coach Relationships
- Actively participate in programming decisions alongside the Padel, Pickleball, and Fitness Head Coaches and VP of Operations & Sports.
- Bring structured court occupancy data and member feedback to weekly programming reviews across all three sport disciplines.
- Own the operational impact of programming and the overall customer experience across the full facility.
Leagues & Tournaments
- Own all on-site operational execution for leagues and tournaments across padel, pickleball, and fitness, including facility readiness, court setup, front desk staffing, amenities, and day-of logistics.
- Manage league and tournament scheduling across Treasure Island and Dogpatch.
- Own the full member experience around every tournament, including the atmosphere, the setup, the service, and how participants feel from arrival to departure.
Team Culture & Cohesion
- Foster a collaborative, close-knit team culture by actively engaging and connecting sports and operations staff across both locations and all three sport disciplines.
- Ensure that coaches, front desk staff, maintenance, and any other on-site team members feel part of one unified club.
- Set the tone on the floor every day, as the way the Club Manager shows up, communicates, and handles pressure directly shapes how the rest of the team behaves.
Non-Sport Revenue
- Own all non-sport revenue streams at each location, including the pro shop and any future cafe operations.
- Proactively identify and develop non-sport revenue opportunities, from pro shop merchandising to partnerships, that are complementary to the Bay Padel member experience.
What We’re Looking For
- Strong analytical and critical thinking skills, with data-driven decision-making and the ability to spot patterns before they become problems.
- Operationally excellent, organized, and process-driven, comfortable managing multiple workstreams across two locations and three sport disciplines simultaneously.
- Proactive by nature, identifying what needs improving and bringing a proposal rather than waiting to be told.
- A clear communicator who can work across different personality types, from front desk staff to head coaches to senior leadership.
- Comfortable holding complexity, as managing padel, pickleball, and fitness under one roof requires someone who can see the full picture while staying on top of what is happening on the floor right now.
- Experience managing or coordinating events is a strong advantage.
- Racket sports knowledge is not required. Curiosity about the sport and genuine enthusiasm for the member community is.
- A transparent and open communicator who raises issues as they come up, is willing to change their mind when presented with new information, and is comfortable having honest conversations with the team.
- Goes above and beyond, as this is a big role at a growing company. The Club Manager will be central to building something that did not exist before, which means rolling up your sleeves, adapting fast, and never seeing something important as someone else’s problem.
Pay: From $75,000.00 per year
Application Question(s):
- Do you have any experience in the sports management industry? If yes, what experience?
- Describe your experience hiring, training, and managing a team.
- This role requires availability on evenings and weekends, particularly during events. Is that something you can commit to?
- If you noticed court occupancy was consistently low on Tuesday evenings, what would you do?
- Why are you applying to Bay Padel and this role specifically?
- Have you ever had budget responsibility? If so, what was the scope and how did you manage it?
Work Location: In person
Title: Club Manager San Francisco
Company: Bay Padel
Location: San Francisco, CA
