Overview
Client Operations Jobs in South Africa at Storyteller
Title: Client Operations
Company: Storyteller
Location: South Africa
🇿🇦 Up to ZAR 600,000 salary on a full time, permanent employment contract
🌎 Fully remote working anywhere in South Africa!
🏖️ 33 Days Paid Leave and Benefits
✨ Exciting high growth product, relied on by leading global brands, particularly within sports
💻 Working with the latest hardware, tech stack and tools
The working hours are flexible however primarily aligning with UK working hours across weekdays
.
ABOUT
US
Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly co
st.
Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad supp
ort.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great
fit!
RESPONSIBI
LITIES
What can you
expect
As Storyteller continues to scale and support increasingly complex client use cases, we’re investing in strong client-side execution to ensure work moves quickly, clearly, and with full ow
nership.
Client Operations plays a key role in driving day-to-day execution for one of our most important clients: a leading sporting organisation operating at significant scale. This role sits at the intersection of client delivery, product execution, and technical problem-solving. You’ll work closely with Account Managers, Product, and Engineering, but your focus is simple: ensure work moves forward and outcomes are d
elivered.
This is a hands-on individual contributor role. You are not managing a team; you are accountable for
execution.
What you’
- ll be doingOwning day-to-day execution for a key client r
- elationshipDriving onboarding, configuration, feature rollouts, updates, and ongoing
- initiativesTranslating client needs into clear actions, priorities, and
- next stepsWorking closely with engineering and product teams to unblo
- ck progressInvestigating delivery or technical issues to understand
- root causesManaging short-notice client requests and shifting
- prioritiesUsing AI tools to accelerate investigation, documentation, analysis, and deliver
- y workflowsMaintaining clear visibility on status, risks, and n
- ext actionsImproving internal processes, documentation, and delivery playbook
- s over timeTaking responsibility for outcomes, even when requirements evolve or are initia
lly unclear
QU
ALIFICATIONS
What's imp
- ortant to us:Experience in a hands-on role such as client operations, product operations, implementation, delivery, or technical accou
- nt managementStrong sense of ownership and a
- ccountabilityComfort working with technical or complex systems, even if you’re no
- t an engineerComfort using AI tools to work more efficiently, or a clear willingness to adopt
- them quicklyAbility to operate effectively in ambiguous or fast-movi
- ng situationsClear communicator with both technical and non-technical
- stakeholdersAbility to manage multiple priorities without lo
sing momentum
What’s
- nice to have:Experience working with large or c
- omplex clientsExposure to SaaS platforms, integrations, or developer-f
- acing productsExperience in sports, media, or con
- tent platformsExperience using AI to improve workflows, automation, or d
- ecision-makingStartup or scale-
up experience.
RECR
UITMENT PROCESS
First, you will be invited for an on-demand video interview using Hirevire. After which, you’ll be invited to a video interview with the hiring manager. If successful, the last stage is a
take home tas
k.
And that’s it!
