Overview
Client Manager Jobs in Australia at Toucan
Title: Client Manager
Company: Toucan
Location: Australia
Job Description – Client Manager (Australia)
Title: ClientManager
Team: Client Services
Reporting to: Client Director (Team Lead)
The role in a nutshell
You will be managingand driving value on Amazon for the company's largestclient directly, across all areas of Amazon, includingPPC & DSP. You will also lead and managethe workplan for a small team of junior team members on the account as well as support our commercial team with client acquisition and proposals.
A bit about us:
Toucan is a full-service Amazon agency (based in the EU, NAM & APAC) and an Amazon Advertising Advanced partnerthat supports brandsto accelerate their businesses globally. We specialise in Amazonstrategy, Sponsored Advertising, programmatic DSP advertising and content creation (static and video)
We are proudto say that we are working with some of the biggestbrands in FMCG,grocery, sports nutrition, healthcare, and beauty, just to name a few. We handle Amazon revenue in excess of £100M globally, and this is rapidly growing.
You will be working with a highlymotivated, supportive team and we are eager for an
individual to come in with a ‘can-do’ attitude and the desire to learn and add value wherever
possible.
Key Responsibilities
The role involves liaising with senior stakeholders, helping to maintain and build positive client relationships whilst delivering success for our clients in their online sales objectives.
You will be:
- Working with clients on their Amazon marketing/sales strategy [Vendor Central and Seller Central]
- Implementing effectiveproduct launches on Amazon
- Managing client budgets and running Amazon Advertising campaigns in line with agreed KPIs
- Liaisingwith Amazon Vendor/Seller Managers
- Reporting on sales,marketing campaigns and accountperformance
- Supportingbrands ontheirlaunches into other Amazon territories
- Regularly meetingwith clients
- Supporting our commercial team on presentations and proposals for sales pitches
- Networkingwith clients and industry members to gain new leads and opportunities
- A fun and friendly person
Skills/Requirements:
- Universitydegree or relevant business experience
- 1-2 years Amazonaccount management experience
- Previous client management experience
- Confident and ambitious candidate that enjoys networking and building strong relationships
- Hardworking,flexible and has a can-do attitude
- Goodworking knowledge of Microsoft products; Excel, Powerpoint, Word
- Excellentorganisational skillsand an ability to work in both a team and individually
- High-energy and self motivated
By joining Toucan, you will:
- Benefit from our flexible working policy. We offer a mix of home and office working and give everyone the option to work flexibly.
- Have the option to work remotelyfor up to 3 weeks from any country in the world.
- Get your birthday off every year!
- Receive comprehensive and ongoing trainingand development.
- Be part of a rapidlygrowing agency, with the opportunity to shape your role
- Gain an in-depth understanding of ecommerce and the way Amazon operates.
- Be part of a successful and dynamic team with a friendly and entrepreneurial culture
- Impact the wider businessperformance with visibleresults.
OUR VALUES
Here at Toucan, we take our company values seriously.
CURIOSITY
- We fosterpersonal development
- We are always learning
- We constantly ask questions
- We want to continuously improve ourselves, the company and our client’sbusiness
AMBITION
- We want to succeed
- We set high targetsfor ourselves, our team and the company
- We give 100% to everything we do
ENTREPRENEURIAL SPIRIT
- We use our initiative and try to find solutions first
- We figureout new ways of doing things
- We innovate
- We don’t accept the status quo
- We always look to add value
PEOPLE FIRST
- We are authentic – we our ourselves
- We respect other’s time
- We support each other’slives outside of work
- We treateveryone as an individual and respect their differences
- We get to know the people we work with
- We don’t operate a one size fits all policy
COLLABORATION
- We are one team – we unite to deliver results
- We have a positiveattitude – it’s contagious
- We motivate others
- We boost others
OUR EQUAL RIGHTS POLICY
It is our policynot to discriminate against our employees on the basis of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or trade union membership or the fact that they are a part-time worker or a fixed-term employee.
