Clerical Associate – Family Medicine – Health & Fitness

Clerical Associate – FT – Family Medicine – Health & Fitness

Responsibilities:

• Handles all incoming communications and insures reliable, consistent coverage for phones.

• Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.

• Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.

• Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.

• Addresses and or follows up with all messages, mail, faxes, and incoming communications.

• Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.

• Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing. Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.

• Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC.

• Supports team members by handling key administrative duties.

• Actively participates in the care team and cross functional team quality improvement process.

• Maintains confidentiality in talking with patients, upholding policies, and setting an example.

• Performs other duties as assigned.

Qualifications:

• Basic knowledge of computer input required.

• Must be able to perform basic clerical functions.

• Comprehend medical terminology required.

• Good spelling and basic math skills required.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.