Overview
Bootcamp Format Head – Fitness Operations Jobs in Bengaluru, Karnataka, India at Curefit
Title: Bootcamp Format Head – Fitness Operations
Company: Curefit
Location: Bengaluru, Karnataka, India
Job Description
Bootcamp Format Head – Fitness Operations
Location: Bengaluru (Work from Office)
CTC- 6,83,640/-
About the Role
We are looking for a passionate and execution-focused Bootcamp Format Head to own the fitness experience of our 6-week transformation program. This role is responsible for ensuring a consistent, high-quality workout experience across all centers while driving operational excellence, trainer performance, member satisfaction, and business growth.
You will work closely with trainers, center managers, and cross-functional teams to ensure every client receives a seamless and impactful fitness journey.
Key Responsibilities
1. Workout Quality & Format Excellence
- Conduct regular live and recorded class audits to ensure workout quality and adherence to the Bootcamp format.
- Maintain consistency in coaching standards across all centers.
- Identify opportunities to improve class delivery, member engagement, and workout effectiveness.
2. Trainer & Center Performance
- Ensure trainer availability and smooth execution of all scheduled Bootcamp sessions.
- Monitor trainer performance and work with stakeholders to resolve operational challenges.
- Support centers in maintaining uninterrupted Bootcamp operations.
3. Client Experience & Quality Metrics
- Own the Bootcamp fitness experience across all centers.
- Monitor client feedback and maintain a PR (Program Rating) score above 3.93.
- Conduct detailed Root Cause Analysis (RCA) for any decline in ratings and implement corrective action plans.
- Resolve fitness-related client escalations within defined SLAs.
4. Attendance & Program Health
- Ensure all eligible centers remain live and visible on the app.
- Drive participant attendance with a target attendance rate of 60% or higher.
- Analyze attendance trends and work with center teams to improve participation.
5. Business Growth & Center Engagement
- Drive in-center promotions of the Bootcamp program.
- Collaborate with Center Managers and Trainers to increase referrals and program enrollments.
- Support initiatives that improve program visibility and client acquisition.
6. Training & Capability Building
- Conduct onboarding and product training for new Center Managers and Trainers.
- Ensure all stakeholders understand the Bootcamp format, member journey, and operational standards.
- Continuously coach teams on best practices to improve program delivery.
7. Performance Management
- Manage and track Fitness Lead/Center Manager incentive programs.
- Monitor key operational metrics and share regular performance dashboards with leadership.
- Drive continuous improvements through data-driven decision making.
Key Metrics of Success
- Workout Quality Audit Scores
- Program Rating (PR) ≥ 3.93
- Attendance ≥ 60%
- 100% Active Centers visible on the app
- Trainer Availability & Session Adherence (Cancellation < 1%)
- Escalation Resolution within SLA
- Referral & In-center Promotion Performance (5 lakh/month)
- Training Completion for New Trainers and Center Managers
Preferred Qualifications
- Bachelor's degree in Fitness, Sports Science, Physical Education, or a related field.
- 4 + years of experience in fitness operations, gym management, group fitness, or program management.
- Experience managing multiple fitness centers or trainer networks is preferred.
- Strong analytical skills with the ability to interpret operational and customer data.
- Excellent stakeholder management and communication skills.
- Comfortable working in a fast-paced, high-growth environment.
- Passion for delivering exceptional fitness experiences.
What We're Looking For
- Strong ownership and execution mindset
- Excellent problem-solving skills
- Ability to lead without direct authority
- Data-driven decision maker
- Customer-first approach
- Strong operational planning and execution
- Passion for health, fitness, and member success
